Municipal Law Enforcement Administrative Assistant

**JOB TITLE: Municipal Law Enforcement Administrative Assistant (Part-Time)**

**DEPARTMENT: Legislative Services**

**SUPERVISOR’S TITLE: Director of Legislative Services/Clerk**

**SUPERVISES: DIRECTLY: 0**

**INDIRECTLY: 0**

**JOB DESCRIPTION DATE: April 2025**

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Reporting to the Director of Legislative Services/Clerk, the Municipal Law Enforcement Administrative Assistant provides comprehensive administrative and clerical support to the Municipal Law Enforcement Services. This position ensures the efficient and effective operation through high-level organizational, communication, and administrative skills. The role involves supporting enforcement officers, managing sensitive information, coordinating departmental processes, and serving as a key point of contact for internal staff and members of the public.

**DUTIES AND RESPONSIBILITIES**
- Supporting daily operations of the Municipal Law Enforcement Services.
- Provides customer service and clerical support to the Municipal Law Enforcement Services as follows:

- Intake, assignment and tracking of enforcement complaints, dispatch to officers to investigate occurrences.
- Assist with compiling statistical data and preparing routine and special reports.
- Follow up on all enforcement related documents in accordance with established procedures.
- Responsible for drafting memos, reports, letters, information and summonses and various other documents.
- Responsible for processing AMPS penalty notices, notice of impending conviction letters (NIC), unpaid conviction reports (CRC), legal notices, statements of claim, orders to comply, and notices of violation.
- Receives and processes parking permits for municipal lots and dog tags.
- Reconcile AMPS and re-inspection fee revenue, complete necessary forms and reports.
- Handle confidential and sensitive information in a discreet and professional manner.
- Assisting Officers by scheduling inspections and following up with confirmations.
- Assist with the development and standardization of departmental policies and procedures.
- Coordinates and works to ensure that physical, electronic records and information are retained, archived or disposed of in accordance with established procedures, records management policy, and applicable legislation.
- Promotes a high standard of customer service to the public as well as to all internal/external stakeholders.
- Maintains inventory of office supplies, operates and coordinates maintenance and repair of printer, photocopier, fax machine.
- All other duties as assigned.

**EDUCATION, SKILL AND KNOWLEDGE**
- Post-secondary diploma from a recognized community college in Office Administration, Public Administration, Police Foundations, or a related field.
- Minimum of two (2) years of relevant administrative experience, preferably in amunicipal or enforcement environment.
- Previous municipal administrative experience is considered an asset.
- Demonstrated proficiency with Microsoft Office Suite; experience with DocuPet,Citywide, and Keystone is an asset.
- Strong organizational and written communication skills; ability to manage confidential information with discretion.
- Excellent oral and written communication skills to assist with the preparation of reports.
- Ability to prioritize tasks, manage time effectively, and meet deadlines.
- General understanding of the Provincial Offences Act, Municipal Act, MunicipalFreedom of Information and Protection of Privacy Act and related regulations.
- Class “G” drivers’ licence in good standing.
- Demonstrates Corporate values of customer service excellence.
- Adhere to safety standards in accordance with the Occupational Health and Safety Act and municipal policies.

**WORKING CONDITIONS AND PHYSICAL DEMANDS**
- Physical ability to climb stairs, kneel, bend and walk.
- Standard office environment with occasional need to adapt to fast-paced orstressful situations.
- Work involves mental and visual concentration with frequent interruptions andoccasional verbal abuse encountered by residents regarding a complaint both inperson and during telephone calls.
- Must be able to deal effectively and courteously with the public.
- Excellent organizational, interpersonal, filing, accuracy skills.
- May be required to work outside of normal hours to support certain functions.
- The role requires 100% on-site presence and is not eligible for remote workarrangements.
- Position works in an open space office with individual cubicles, exposesemployees to common ambient noise generated by music, conversations, staffinteractions, and client interactions.

**Job Type**: Part-time

Pay: $30.02-$35.32 per hour

Expected hours: 25 per week

**Benefits**:

- Employee assistance program

Application question(s):

- Do you understand the geographic location of Shelburne, Ontario?
- Do you have any Post-secondary diploma from a recognized community college in Office Administration, Public Administration, Police Foundations, or a related field?
- Do you hav