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Client Care Coordinator

2 weeks ago

Calgary, Canada Juvea Aesthetics Full time

Are you passionate about providing exceptional customer service in a high-end medical setting? Do you thrive in a dynamic and fast-paced environment? Join our team at Juvea Aesthetics, an advanced medical aesthetics and wellness practice. **We are seeking a dedicated and detail-oriented Admin and Medical office assistant / Clinic Care Coordinator to ensure the seamless operation of our clinic and enhance our patients' experience**. If you have a keen eye for detail, excellent organizational skills, and a warm, professional demeanor, we want to hear from you

**Availability**: 3-5 days a week Monday through Saturday.

**The following are a highlight of the duties & responsibilities of this role**:

- Greet and welcome visitors and clients to the clinic; make them comfortable while taking information regarding their visit to the clinic.
- Develop a rapport with our clients.
- Be knowledgeable, confident and proficient in clinic treatments and products. (with clinic training).
- Manage client custom requests with team members as well as other administrative work pertaining to client follow up and experience.
- Ensure that the stationery needed for the smooth operation of the reception desk are always available. Stocking required areas.
- Ensure that the clinic is opened at the appropriate time and cleaning of the clinic to create a clean and healthy environment.
- Launder clinic linens.
- Ensure that client information is accurate and updated from time to time.
- Check stock of equipment & supplies and inform management of shortages.
- Collect payments for services and retail sales.
- Inventory and understanding new products
- Coordinating treatment plans and following up with clients
- Coordinating and scheduling meetings and team events.
- Other duties as assigned including opening and closing clinic.
- Enjoy opportunities to gain exposure to other areas of business including marketing, design, client relations and business development.

**Requirements**:

- Minimum of 1 year Front Desk experience.
- Minimum of 2 years Sales / Administrative experience.
- Experience in the Aesthetic / Beauty industry.
- JaneApp (preferred)
- Contribute to our Social Media presence and be consistent (preferred)
- The passion and drive to build and maintain a busy practice that is patient-focused and centered around all aspects of exceptional patient care.
- Consistent high level of work, ethics and standards of practice.
- Flexible to adapt to schedule
- MUST promote all clinic services with such presence.

**Benefits**
- Professional, supportive and stable work environment.
- Family work life environment at our beautiful new clinic in SW Calgary.
- Staff pricing on treatments and products.
- Staff collaborative pricing with other aesthetics / beauty businesses.
- Opportunity to be a model in Model Calls for training and other purposes.

**Job Types**: Full-time, Part-time, Casual

Pay: From $20.00 per hour

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Flexible schedule
- On-site parking
- Store discount
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Clinic Reception: 1 year (required)
- Administrative: 2 years (required)

Licence/Certification:

- Medical office assistant or receptionist certificate (preferred)
- Licence (preferred)

Work Location: In person

Expected start date: 2025-09-01