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Customer Service Representative

2 weeks ago

Mississauga, Canada CLS Catering Services Ltd. Full time

_Join the CLS Catering Services Team CLS Catering Services Ltd. is a joint venture of LSG Sky Chefs and Cathay Pacific Airways Ltd., a leader in airline catering and a provider of integrated services solutions. These include catering, packaged food solutions, convenience retail, airport lounge catering, home delivery and aviation security services. The company’s extensive know-how in culinary excellence and logistics has led to its’ successful entry in adjacent markets, such as train services and retail. Today, LSG Sky Chefs delivers over 308 million meals a year and is present at 131 locations in 49 countries. CLS operates from Vancouver, Calgary and Toronto airports and has been an industry leader in Canada for over 20 years._

**Responsibilities**:

- Quality and/or quantity inspections of each class meal counts and ensure quantities boarded match invoice.
- Random samples of meal tray set-ups including Entrée’s, Crew meals, and Special meals.
- Organize all airline catering requirement items by flight number in the holding area.
- Advise Supervisors of any product or equipment shortages that exist.
- Complete catering requirement “check list” form for each flight number checked.
- Dispatch flight to transportation Drivers/Loaders to ensure complete flight loaded.
- Visit Customer aircraft and brief Crew on meal count quantities and locations.
- Assist Crew with any catering related issues.
- Assist local Customer ground staff with any catering related issues.
- Assist Drivers with any loading questions.
- Other duties as assigned.

**Qualifications**:

- Post-secondary education required.
- 2 years of customer service experience required.
- Must be fluent in English.
- Valid Class G driver’s license required.
- Ability to work in temperature controlled environments for duration of shift.
- Ability to multi-task and work in a fast paced environment.
- Basic knowledge on MS Office.
- Effective problem solving skills.
- Must be able to work in a cold environment, 0 to 4 degrees.
- Must be able to lift heavy weight, up to 50 lbs
- Must be reliable, professional and presentable.
- Excellent customer relations skills.

**Job Types**: Full-time, Permanent

Pay: $22.80 per hour

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person