Customer Service Representative

1 week ago

Coquitlam, Canada Waste Control Services Full time

At Waste Control Services, we understand the responsibility in front of us and the torch we hold in our line of work. Calling Greater Vancouver, British Columbia our home is a privilege in that we are surrounded by sustainability changemakers - groups who understand the impact they have on the world around them, and are deeply passionate about being a part of that positive change and making waves. In that same vein, WCS is the most comprehensive recycling collection and post-collection company in the region, and we are a recognized industry leader in helping customers achieve their sustainability goals.

Our Sales department is undergoing a rapid transformation, and we are currently seeking a dedicated, confident, and enthusiastic individual looking for an opportunity to learn our industry. You will provide exceptional customer service by asking the right questions to effectively understand our customers’ unique needs and/or issues, know who to approach to determine the most appropriate solutions and successfully closing the loop with each customer. In addition, you will be attuned to additional business opportunities.

**Essential Duties and Responsibilities**:

- Answer incoming customer calls quickly and efficiently
- Consult with customers and evaluate needs to determine best options
- Build sustainable relationships and trust with customers through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives as quickly as possible
- Keep records of customer interactions
- Go the ‘extra mile’ to engage customers
- Escalate issues as required, ie to Operations Manager/Sales Manager
- Provide additional service options where appropriate
- **Municipal resident CSR: Answering incoming inquiries about their waste, recycling & organics collection.**_ Inquiries include:_
- _Education on what can and cannot go into the program_
- _Working with dispatch to re-schedule missed pickups_
- _Scheduling delivery of new collection bins_

**Job Requirements**:

- Exceptional written and verbal communication skills.
- Ability to multi-task, prioritize and manage time effectively
- Strong attention to detail and excellent organizational skills, while being adaptable to changing priorities
- Customer orientation and ability to adapt/respond to different types of characters
- Demonstrate empathy, sincerity and integrity when interacting with customers
- Display a positive, ‘can do’ attitude towards your work
- Self-motivated, goal oriented while having the ability to work independently and in a team environment with the desire to go above and beyond to contribute to the Team’s success

**Schedule**:
8-hour shift
Monday to Friday
No weekends

**What we offer**:

- Great Company culture, employee of the month/year, monthly events etc.
- This is a permanent position and could start as early as 4:30am.
- Competitive benefits package including premiums paid for by the Company.
- DPSP/GRRSP.
- Training and ability to advance
- Overtime

  • Customer Service Representative

    4 days ago

    Coquitlam, Canada Leavitt Machinery Full time

    **Leavitt Machinery** is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer...

  • Customer Service Representative

    5 days ago

    Coquitlam, Canada Benjamin Moore Vancouver Full time

    **WHO WE ARE** The Benjamin Moore Vancouver group has been selling paint and decorating products in the Greater Vancouver Area for over 20 years. Starting from a single store at the tail end of the 90s, the group has grown to be Western Canada’s largest Benjamin Moore retail group by focusing on excellent customer service and evolving its assortment and...

  • Customer Service Representative

    5 days ago

    Coquitlam, Canada Camfil Canada Inc Full time

    **About us** Camfil is a global leader in clean air solutions and a leading manufacturer of premium clean air products and has been helping people breathe clean air for more than half a century. We firmly believe that the best solutions for our customers are the best solutions for the planet too. Job Overview: We are seeking a highly motivated and...

  • customer service representative

    4 days ago

    coquitlam, Canada Randstad Full time

    Are you a detail-oriented professional looking to start a rewarding career in Business Administration and technical service support? We are partnering with a leading Canadian supplier of scientific instrumentation and testing equipment to find a dedicated Service - Customer Service Representative (CSR) Assistant for their Coquitlam team. This is a unique...

  • Customer Service Representative

    7 days ago

    Coquitlam, Canada Motion Full time

    **SUMMARY**: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES**: - Responds to basic customer inquires regarding products, provides quotes, and handles order entry. - Influences Motion Industries' gross profit through negotiating the sale...

  • Customer Service Representative

    1 week ago

    Coquitlam, Canada BMO Financial Group Full time

    1161 The High Street Coquitlam British Columbia,V3B 7W3 **Fluency in English and Cantonese/Mandarin preferred.** Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and...

  • Customer Service Representative

    7 days ago

    Coquitlam, Canada Distribution International Full time

    **Job Description**: Crossroads C&I Coquitlam has an opening for a Customer Service Representative to join our team and enhance our business. In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude,...

  • Customer Service Representative

    7 days ago

    Coquitlam, Canada CLARK FREIGHTWAYS Full time

    **Full-Time Customer Service Representative** **Monday to Friday, 8:30AM - 5:00PM** **About Us**: Clark Freightways is a leading BC-based freight carrier, privately owned and operated since 1957. Consistent practice of our founding values of _Integrity, Accountability and Teamwork_ has helped us build our reputation as a reliable freight carrier, and a fair...

  • Customer Service Representative

    2 weeks ago

    Coquitlam, Canada BC ECO PAVING INC. Full time

    Join Canada's 2nd fastest growing Construction Company! We're not your typical construction company, because our training program is designed to help you succeed. We'll provide the platform for your growth and you'll be rewarded with great opportunities as we scale across North America. Our teams are filled with professional, talented, friendly,...

  • Customer Service Representative/admin

    1 week ago

    Coquitlam, Canada BC ECO PAVING INC. Full time

    Join Canada's 2nd fastest growing Construction Company! We're not your typical construction company, because our training program is designed to help you succeed. We'll provide the platform for your growth and you'll be rewarded with great opportunities as we scale across North America. Our teams are filled with professional, talented, friendly,...