Health Club Attendant

2 weeks ago

Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full time

We are currently recruiting for a full time Health Club Attendant to join this team.

The duties of the Health Club Attendant include, but are not limited to the following:
**Duties and Responsibilities**:
*Opening shift hours 5:30am - 2:30pm

*Greeting & scheduling, answering telephone, and assisting Club Manager.

*Create bulletin boards/flyers to keep members informed

*Resolve billing issues - identify issue, contact member, follow up

*Print denied accessed/billing issues/freeze/expired CC report weekly - ensure everything is updated and correct

*Assist Accounting personnel in membership maintenance

*Inform manager of office supplies/gym equipment that need re-ordering/fixing

*Call all expired CC members - weekly

*Resolve member complaints/inquires

*Create month end sales and commission report

*New contract maintenance: check in Aphelion, check all folders for proper documentation

*Print expired memberships report at month end and ensures all deleting memberships are sent to accounting

*Create refund forms, letters, or other documentation as requested by the manager

*Assist staff members with anything they need help on - finish incomplete forms/billing inquires/enforcing club rules

*Document and create list for fitness instructor/cleaning staff cheques

*Log daily staff hours

*Maintain and organize all binders

*Resolve any deposit/float issues

*Any other duties as may be assigned by the Health Club Manager and/or General Manager

**Qualifications**:
*Must have excellent oral communication skills

*Must be able to speak English clearly, distinctly and cordially

*Must be computer literate

*Must have the ability to handle multiple tasks

*Must have excellent organizational skills

*Must have demonstrated customer service skills

*Must have ability to work with mínimal supervision

*Previous experience in a recreation/fitness setting would be an asset

**Must have (or will obtain) smart serve certification.

**Job Types**: Full-time, Permanent

**Salary**: From $15.50 per hour

**Benefits**:

- Discounted or free food
- On-site gym
- On-site parking

Schedule:

- Holidays
- Weekend availability

Supplemental pay types:

- Commission pay
- Tips

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you CURRENTLY holding authorization to work in Canada?
- Are you flexible with shift availability, including weekends and holidays?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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