Health Club Attendant

2 weeks ago

Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full time

We are currently recruiting for a part time Health Club Attendant to join this team.

The duties of the Health Club Attendant include, but are not limited to the following:
**Duties and Responsibilities**:
*Greeting guests and members, answering telephone, and assisting Club Manager.

*selling a variety of memberships inclusive of regular, monthly, annual and day passes

*Create bulletin boards/flyers to keep members informed

*Resolve billing issues - identify issue, contact member, follow up

*Print denied accessed/billing issues/freeze/expired CC report weekly - ensure everything is updated and correct

*Assist Accounting personnel in membership maintenance

*Inform manager of office supplies/gym equipment that need re-ordering/fixing

*Call all expired CC members - weekly

*Resolve member complaints/inquires

*Create month end sales and commission report

*New contract maintenance: check in Aphelion, check all folders for proper documentation

*Print expired memberships report at month end and ensures all deleting memberships are sent to accounting

*Create refund forms, letters, or other documentation as requested by the manager

*Assist staff members with anything they need help on - finish incomplete forms/billing inquires/enforcing club rules

*assist with towel supply - laundering and folding as may be required

*Document and create list for fitness instructor/cleaning staff cheques

*Log daily staff hours

*Maintain and organize all binders

*Resolve any deposit/float issues

*Assist with helping health club cleaners with club cleanliness when required

*Any other duties as may be assigned by the Health Club Manager and/or General Manager

**Qualifications**:
*Must have flexibility to work a variety of shifts (hours may vary per season), opening shifts, mid shifts and closing shifts.

*Must be available to work Saturday and Sunday, and holidays

*Must have excellent oral communication skills

*Must be able to process cash/credit card transactions

*Must be able to speak English clearly, distinctly and cordially

*Must be computer literate

*Must have the ability to handle multiple tasks

*Must have excellent organizational skills

*Must have demonstrated customer service skills

*Must have ability to work with mínimal supervision

*Previous experience in a recreation/fitness setting would be an asset

**Must have (or will obtain) smart serve certification

WHILE WE THANK ALL CANDIDATES FOR THEIR INTEREST, ONLY THOSE SELECTED FOR AN INTERVIEW WILL BE CONTACTED

**Job Types**: Part-time, Permanent

Pay: $17.20 per hour

Expected hours: 16 - 24 per week

Additional pay:

- Commission pay
- Tips

**Benefits**:

- Discounted or free food
- On-site gym
- On-site parking

Schedule:

- Evening shift
- Every Weekend
- Holidays
- Morning shift

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you CURRENTLY holding authorization to work in Canada?
- Are you available to work Saturday and Sunday shifts?
- Do you have valid SmartServe certification?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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