Customer Strategy, Solutions

Posted: March 7, 2025

Closing Date: March 20, 2025

Position Type: Limited Term (12 months)

Management Professional (MP)

ENMAX Values - Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

We’re looking for a strategic thinker to manage the performance and development of our product portfolio. As the Customer Strategy, Solutions & Pricing Specialist, your role will focus on competitive analysis, pricing strategy, and ensuring alignment across product features, customer experience, and marketing initiatives. This is a unique opportunity to drive growth, evaluate profitability, and create solutions that meet the evolving needs of our customers and the market.

In this role, you will collaborate with cross-functional teams to assess market trends, customer expectations, and emerging technologies, ensuring that our products and solutions are aligned with current and future demands. By leveraging data-driven insights, you will contribute to shaping the long-term strategic direction of our offerings, while driving impactful decisions that optimize market share and enhance the customer experience.

Major Responsibilities:
- Ensure the long-term success and viability of the Easymax product portfolio by driving strategic growth and profitability.- Identify and champion opportunities to enhance operational efficiency, improve market positioning, and strengthen Easymax’s overall value proposition.- Leverage market insights to develop and implement pricing and product strategies that maximize retail margin, market share, and profitability across renewals, acquisitions, and retention.- Collaborate with cross-functional teams to assess the impact of pricing and product initiatives on operations, brand, marketing, policy, and market trends.- Responsible for financial modelling, scenario planning and product profitability analysis to ensure alignment with company objectives, market trends and customer experience- Lead initiatives to streamline processes, enhance operational agility, and optimize customer engagement across multiple touchpoints.- Ability to articulate requirements, build business cases and present to executive

Education Required:
- Degree in Business, Analytics, Economics, Statistics, Marketing, or other related discipline from an accredited University.

Qualifications & Experience:
- Minimum 7 years of related industry and technical experience required.- Strong understanding of profitability analysis, market share optimization, and customer experience enhancement.- Ability to leverage data-driven insights to align pricing and product initiatives, customer experience, and market trends to achieve business objectives.- Proficiency in data analysis and visualization required. Must be able to transform data into clear, insightful visualizations. Capable of creating advanced yet user-friendly dashboards and dynamic models.

Competencies:
- Strong ability to collaborate cross-functionally, working seamlessly with diverse teams to align goals, drive initiatives, and ensure effective communication across departments- Proven ability to manage relationships with external stakeholders and partners, ensuring effective communication, collaboration, and alignment of goals to drive successful outcomes.- Excellent communication skills, capable of simplifying complex concepts and presenting strategic recommendations to stakeholders.- Thrive in a fast-paced environment, effectively manage competing priorities and conflicting interests, and maintain focus amid constant change.

Did we mention the ENMAX Advantage?

We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility with programming geared to employee’s needs, onsite childcare centre (upon availability, offered from our ENMAX Place location 141 - 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

Location: This role will be part of our hybrid (home and office) work force with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will work from home on Mondays and Fridays and in the office on Tuesdays, Wednesdays, and Thursdays.

Note:- Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.- Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the