Customer Service

2 weeks ago

Coquitlam, Canada Natural Factors Full time

As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative and sustainable manner.

**The Opportunity**:
Join our team as an Order Desk Representative (ODR) and become a key player in delivering outstanding customer service You'll excel at processing orders accurately and efficiently while providing top-notch support. Be a part of a company committed to sustainability and make a meaningful impact with every action you take.

At Factors Group of Companies, we don't just create products; we craft experiences that resonate with our customers. Our commitment to Sustainability (people, planet, and profit) is at the core of everything we do. We're a diverse team of creative minds, united by the drive to make a positive impact and revolutionize the industry.

We are a well-established and growing BC business and one of Canada’s leading manufacturers of nutritional supplements, dedicated to enhancing the wellbeing of our customers.

**You’re good at**:

- Answering customer and sales representative calls professionally and courteously.
- Accurately processing customer orders with a focus on detail and precision.
- Providing information on promotions, new products, and order updates efficiently.
- Collaborating with various departments to ensure orders are processed promptly.
- Following procedures and adhering to safety policies diligently.
- Maintaining a high level of customer service and satisfaction.

**What you have**:

- High school diploma or equivalent; additional education or relevant certification is advantageous.
- Minimum of 2 years of data entry experience with a strong emphasis on accuracy.
- Familiarity with enterprise resource planning (ERP) systems, such as Syspro, is beneficial.
- Strong customer service skills and ability to handle demanding customers.
- Excellent communication skills in English, both verbal and written.
- Ability to remain positive and composed during challenging interactions.
- Attention to detail, problem-solving skills, and ability to prioritize tasks effectively.
- Knowledge of the French language (written and spoken) is a plus.

**What’s in it for you**:

- Join a dynamic team committed to excellence in customer service and sustainability.
- Work in a supportive environment where your contributions are valued and recognized.
- Opportunity for professional growth and development through training sessions and staff meetings.
- Competitive compensation package and benefits.
- Chance to be part of a reputable company with a focus on sustainable practices.

**What you get**:

- Competitive salary based on experience and qualifications.
- Comprehensive benefits package including health, dental, and retirement savings plans.
- Opportunity to work in a collaborative and positive work environment.
- Professional development opportunities through training sessions and product training.
- Chance to contribute to the success and growth of a leading company in the industry.

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.

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