Computer Systems Technician

1 week ago


Red Deer, Canada Expert IT Solutions Full time

Expert IT Solutions is seeking a full-time Computer Systems Technician in our Red Deer location.

Expert IT Solutions is part of the Phone Experts Group of companies. For over 30 years we have continued to grow, expanding our products and services while maintaining our reputation for honest dependability. Expert IT Solutions is built on a culture that values growth, integrity and kindness.

Your Responsibilities and Duties would include:

- Providing remote and on-site technical support, troubleshooting for desktop support
- Configuration, upgrading, installing and repairing IT assets
- Identifying and recommending solutions to clients
- PC Hardware, software and peripherals managements and troubleshooting
- Management of Microsoft server and desktop operating systems

Your Qualifications and Skills:

- A minimum of 2 years systems support experience in a hands-on technical role
- Diploma or University degree in Computer Science or Information Technology
- Excellent Customer Service
- Strong troubleshooting skills
- Highly proficient at identifying user and system issues and resolving or escalation
- Valid driver's license and vehicle
- Fundamental Knowlege or exposure to the following:

- Microsoft 365, including SharePoint
- Cloud services (Azure, Amazon Web Services, other)
- Windows Server 2012/2016/2019, Windows 8.1/10
- Virtualization Technologies and Wireless LAN would be an asset
- Exchange Server 2013/2016/2019, SQL Server 2012 (or later)
- Network Services/Protocols (DNS, DHCP, TCPIP, VLAN)
- Firewall Technologies (Including but not limited to Meraki)
- Experience with wireless networking
- Remote Monitoring and Management Software
- Backup Applications, including monitoring and management of on and off-site backups
- Desktop Support - Applications/Virus Removal/Mobile Devices, and Office 2013/2016/2019/365

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**Salary**: $25.00-$29.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Work Location: One location



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