IT Field Service Technician

6 days ago

Victoria, Canada Techroute Services Inc Full time

We are looking to hire an experienced field service technician to look after the service and maintenance needs of our customers. As a field service technician, you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment.

**Responsibilities**:

- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Perform customer installation, maintenance, and service calls promptly and effectively
- Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory.
- Perform maintenance repair and system overhauls.
- Manage everything from network faults and traffic, to configuration, security, and remote system access.
- Troubleshoot and resolve hardware and software issues for end-users.
- Provide technical support and assistance to employees in person, over the phone, or via remote access.

**Requirements**:

- Proven experience as an IT Technician or similar role.
- Familiarity with large servers, mainframe computers, and imaging software.
- A+ Certification, CompTIA, N+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
- Ability to perform essential functions of the job with or without a reasonable accommodation.
- Familiarity with computer networking concepts and protocols (LAN/WAN).
- Excellent problem-solving skills and ability to diagnose and resolve technical issues.
- Strong customer service orientation with the ability to communicate technical information effectively.
- Ability to work independently and prioritize tasks effectively.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Job Types**: Full-time, Part-time

**Salary**: $17.00-$26.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed

Work Location: In person

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