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Csr - Customer Service Representative

2 weeks ago

VaudreuilDorion, Canada C.A.T. Global Full time

**Description du poste**

**Rôle**

**Représentant du service à la clientèle**
- Répondre aux demandes des clients concernant les enlèvements, les livraisons, les POD et l'état général des expéditions et le statut général de l'expédition
- Communiquer de manière proactive les éventuels retards de service à nos clients et à toutes les parties prenantes.
- Travailler avec les courtiers et les sociétés de logistique pour remplir la capacité si nécessaire.
- Préparer et mettre à jour régulièrement des rapports spécifiques aux clients par courrier électronique ou sur des sites web.
- Travailler en collaboration avec les chefs d'équipe et les planificateurs afin d'assurer un haut niveau de satisfaction à nos clients tout en recherchant des gains d'efficacité pour C.A.T.
- Informer les clients des autres services fournis par C.A.T. et faire de la vente incitative le cas échéant.
- Anticiper les besoins des clients et faciliter la résolution des problèmes.

**Compétences souhaitées**
- Excellentes aptitudes à la communication et aux relations interpersonnelles
- Capacité à travailler en équipe et de manière indépendante
- Souci du détail, sens de l'organisation et capacité à gérer des tâches multiples.
- La connaissance du secteur des transports est un atout.

**Exigences**
- 1 an d'expérience dans le service à la clientèle
- Anglais écrit et français oral

**Nous offrons**
- Un environnement de travail dynamique marqué par le respect, l'authenticité et l'engagement
- Un salaire concurrentiel
- Un régime d'assurance collective
- Un régime de participation différée aux bénéfices (RPDB)
- Un programme de santé et de bien-être

**Role**

**Customer Service Rep**
- Respond to customer inquiries regarding pick ups, deliveries, POD’s and general shipment

status
- Proactively communicate potential service delays to our customers and all stakeholders
- Work with brokers and logistics companies to fill capacity when necessary
- Work in conjunction with team managers and planners to provide a high level of satisfaction for our customers while simultaneously pursuing efficiencies for C.A.T
- Inform customers of other services provided by C.A.T and upsell when appropriate
- Anticipate customer needs and facilitate resolution to issues

**Desired skills**
- Excellent communication and interpersonal skills
- Ability to work in a team environment as well as independently
- Extremely detail oriented, highly organized and an ability to handle multiple tasks
- Knowledge of transportation business is an asset

**Requirements**:

- 1 year of customer service experience
- Written English and oral French

**We offer**
- Dynamic work environment marked by respect, authenticity, and commitment
- A competitive salary
- Group insurance plan
- Deferred profit-sharing plan (DPSP)
- A health and well-being program

**Benefits**:

- Company pension
- Dental care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person