Customer Service Representative

3 days ago

VaudreuilDorion, Canada Sure Track Group Full time

_Une compagnie en voie d’expansion, le Groupe Sure Track relocalise son centre de distribution à Vaudreuil et est à la recherche d’employés pour combler les postes suivants avec des avantages et des salaires compétitifs / A growing company, the Sure Track Group is relocating its distribution center to Vaudreuil and is looking for employees to fill the following positions with competitive benefits and salaries:_

This is a daytime position from 8:30h to 17h

**Responsibilities**
- Utilizing the organization’s order software to process orders
- Initiating required action for response to customer requests for order changes, including the maintenance of order/customer information files and communicating changes to the appropriate personnel/departments.
- Following up on overdue accounts
- Ensuring and providing quality service to customers
- Providing feedback on the soundness and effectiveness of the customer service department policies and procedures
- Working with other departments to resolve problems, facilitate solutions and enhance customer service offerings.
- Answering customer inquiries/communication
- Updating Files

**Requirements**:

- English or French
- Proficient in Excel
- Dedicated commitment to providing superior, timely customer service
- Excellent and effective interpersonal and communication skills - written and verbal
- Strong problem-solving and decision-making skills
- Highly organized with the ability to multi-task
- Team cooperation and respect is required
- Accurate and detail-oriented
- Time management skills
- Ability to work well with a computer
- Ability to handle different situations with diplomacy and tact

**Work Environment**:Office Setting, Telephone etiquette is a must.

**Compensation**: Based on experience.
- Transportation/Warehousing industry knowledge an asset._
- Previous customer service experience and logistics background is an asset._
- Groupe Sure Track Quebec is an equal opportunity employer who welcomes resumes from all interested. We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted._

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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