Billing Support Clerk

5 days ago

Richmond Hill, Canada Olameter Corporation Full time

**DUTIES AND RESPONSIBILITIES**
- The duties for this position will include, but not be limited to, the following:
- Review, analyze and accurately resolve metering and billing exceptions per Utility requirements
- Accessing multiply Utility systems to assist with resolving exceptions
- Resolve meter access issues, including scheduling appointments with Utility customers
- Assign field work orders to obtain meter reads and/or to schedule inspections with Utility customers
- Responsible for billing accuracy and meeting Utility deadlines
- Identifying and suggesting process improvements
- Outbound calling to Utility and Utility customers
- Other clerical duties as required

**QUALIFICATIONS**
- High school diploma or higher
- Working knowledge of Customer Information and Billing Systems (an asset)
- Strong analytical skills with the ability to identify opportunities for improvement and the capacity to develop and implement appropriate solutions
- Data analysis and arithmetic skills
- Have computer knowledge, including proficiency with Microsoft Office programs, such as Excel and Word
- Ability to work with mínimal supervision
- Be a highly motivated team player with strong interpersonal and communication skills to interact with both internal and external clients

INDHCA

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