Account Receivable Coordinator

2 weeks ago

London, Canada Bayshore HealthCare Full time

**Account Receivable Coordinator**(**Job Number**:25005207**)**

**Primary Location**:ON-London
- Finance
- **Employee Type**:Full-Time**Description**:
DUTIES AND RESPONSIBILITIES
- Patient follow-up calls for outstanding accounts
- Process customer payments by credit cards.
- Responsible for tracking and monitoring accounts to ensure files are not delinquent
- Develop relationships with payer organizations to review and discuss complex/difficult coverage cases.
- Liaise with Program managers and Pharma Companies regarding billing and payment issues as required
- Manage inbound and outbound communication from customers, programs, insurances in a professional and friendly telephone manner.
- Audit assigned aging reports to identify delinquent accounts and assess appropriate collection activity, providing a proactive approach to collecting past due receivables.
- Participate in ongoing internal and/or external continuing education activities
- Adhere to Bayshore Policies and Procedures.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
- Perform accounts receivable (AR) and collections activities for the Long-Term Care (LTC) division.
- Handle manual submissions/resubmissions to ODB (Ontario Drug Benefit program).
- Process rejection resubmissions accurately and timely (OH) billing files.
- Assist with other finance and revenue cycle duties as assigned

**Qualifications**:

- CORE QUALIFICATIONS

Education & Experience
- High school diploma or equivalent; completion of a collection course/program is preferred.
- Intermediate knowledge of MS Office (Word, Excel, and Outlook).
- 1+ years credit and/ or collection related experience, healthcare/insurance is preferred
- Experience in healthcare or pharmacy billing preferred, especially within Long-Term Care settings.
- Proficiency in Kroll and other pharmacy management systems.
- Knowledge of ODB submissions and payment systems a strong asset.
- Strong attention to detail and excellent problem-solving skills.
- Ability to work independently and manage multiple tasks effectively.

Competencies & Skills
- Previous experience in pharmacy cash processing is highly preferred
- Results-oriented and organized with a strong work ethic, focused on consistently producing accurate, high quality work.
- Must be able to exercise good judgement.
- Innovative, self-starter with the ability to work proactively and think independently.
- Works well under pressure while maintaining a professional approach and communications.
- Exceptional interpersonal skills and the ability to work independently and as part of a team.
- Excellent communication skills (written and verbal) and the ability to confidently interact with internal and external customers.
- Strong problem-solving and critical-thinking skills; able to identify issues, and propose viable solutions.
- Strong attention to detail is critical.
- Must demonstrate exemplary customer service skills.
- Thrive in a fast-paced, changing environment.
- Knowledge of AR collections best practices
- Familiarity with Canadian healthcare billing (especially Ontario)
- Proficiency with Microsoft Excel and financial systems

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