IT Provisioning Coordinator

Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and knowledgeable teams deliver projects that enable communities to thrive and people to live, work, move and grow in a rapidly changing world. With over nine decades of experience, Graham has the resources, capacity and expertise to undertake projects of every scope, scale and complexity. Join our team to deliver a better tomorrow.
Summary
Reporting to the Manager IT Services, the IT Provisioning Coordinator is responsible for shipping, receiving, and imaging of PCs, and manages the return of hardware, testing and confirming the condition of equipment as it is returned. The incumbent is tasked with monitoring inventory levels and indicating reorder timing, order processing, and warehouse maintenance, as well as coordinating equipment tagging, tracking, pickup, cleaning, disposal, recycling, and donation.
This position is located in Calgary and requires full-time, on-site presence.
Essential Function
Execution
Process and resolve provisioning-related incidents and requests according to published service levels or service guidelines.
Provide regular and sometimes frequent status information based on customer inquiries.
Identify process and workflow issues related to hardware provisioning.
Planning and Process
Track inventory levels and reorder as required.
Maintain standard imaging process and inventory management process.
Follow standard asset tracking, order management, and inventory management processes, utilizing the designated enterprise systems.
Maintain accurate records for asset tracking and warehouse materials inventory control.
Client Focus
Handle customer questions, issues, and complaints maturely and calmly to ensure timely and positive outcomes.
Demonstrate strong communication skills to build rapport with customers.
Identify issues that need to be prioritized on behalf of customers and escalate those issues to higher service levels if necessary.
Strive to achieve a consistent status update routine for open hardware requests.
HSEQ
- Demonstrate HSE and Quality behaviours that reflect corporate expectations of Actively Caring and Road to Zero.

Key Success Factors and Capabilities
Leadership
Demonstrate integrity in the workplace and take pride in ownership and maintenance of workspace.
Identify areas for improvement in provisioning and warehouse management and engage team members and manager in proposing solutions.
Collaborate with IT Field Services team members.
Integrity
Act in accordance with Graham's values.
Support and give recognition to people doing the right thing.
Focus on Excellence
Use process discipline and best practice to drive performance.
Search for ways to add value and take performance to the next level.
Use metrics and benchmarks to measure performance and find ways to achieve schedules and objectives.
Education, Experience and Knowledge
High school diploma and completion of a diploma training program at a college or technical school; enrollment in or completion of a computer technical course is an asset.
Knowledge of A+ and other IT (e.g. ITIL) or procurement-related (e.g. Certified Purchasing Professional or Supply Chain Management Professional) qualifications is an asset.
2-3 years of related experience.
Experience with shipping and receiving.
Experience with inventory and warehouse management.
Strong commitment to safety standards.
Experience with computer hardware imaging.
Proficiency with SAP, ServiceNow, SCCM, and online shipping tools related to IT Provisioning
Working Conditions
This role is primarily warehouse-based.
The incumbent must be able to work efficiently with mínimal supervision.
The incumbent must be able to lift and move boxes of up to 30-40 lbs for shipping and receiving
Graham is an Equal Opportunity Employer, and employment selection decisions are based on merit, qualifications, and abilities. Graham does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by country, regional or local law.
No unsolicited resumes or phone inquiries from agencies, thank you.
As Graham's trusted recruitment partner, Jardeg aids in the hiring of skilled professionals who play a crucial role in the success of Graham's Buildings, Industrial, Infrastructure, Water, Development, Maintenance and Turnaround projects across Canada.