Guest Services Agent

The Opportunity

Reporting to the Guest Services Manager, the Guest Services Agent will assume responsibility to deliver a customer service experience of a best-in-class luxury residential building in London, ON, providing elevated customer service and resident experience, while also supporting the management team. The ideal candidate is expected to be a team player and people person, working collectively to achieve common goals. Successful candidates will thrive in a fast-paced environment, be a self-starter and have an aptitude for personal growth.

The position may work out of two locations Richmond St., London ON and 1635 Richmond St., London ON

The Company

Craft Property Group Inc. is a residential property management Company, committed to providing comprehensive and exceptional service to both homeowners and tenants across Southern Ontario. Based out of London, ON, Craft has a deep-rooted understanding of how to foster a safe, fun and welcoming living environment for tenants, while providing owners with first class property management services.

Essential Functions

Front Desk

• Understanding how to manage access control in a luxury building setting
• Responsible for greeting and welcoming residents
• Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents (current and prospective) and follow up accordingly
• Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements
• Understand residents' needs and provide them with personalized solutions by suggesting activities and facilities available on site and in the local area
• Acquire extensive knowledge of the premises in addition to nearby venues and businesses to make the most suitable recommendations
• Assist for on-site events and amenity bookings
• Respond to emergency situations and contact the appropriate individuals for support
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide administrative support to the building management team
• Assist with the move in/move out process
• Other duties as assigned

Who You Are

Education – Minimum high school diploma

Experience – 2+ years of related customer service experience

Relationship Skills – Ability to communicate effectively; mature and self-motivated team player

Professionalism – Maintain a presentable appearance at all times and have a positive attitude

Culture - Ability to work with a diverse group of people and interests while being culturally aware

Organizational – Ability to work independently and with little supervision

Communication – Outstanding guest services skills and sophisticated verbal and written communication skills

Software - Intermediate knowledge of MS Office (Word, Excel, and PowerPoint) and Yardi is considered an asset

Join us and connect with something bigger, apply today

We are an equal opportunity employer of all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers. Accommodations for applicants with disabilities will be made during the recruitment processes. Should you be contacted for an interview, please advise if accommodations are required.

Please note that due to the volume of applicants only those who will be considered for an interview will be contacted.

Job Type: Part-time

Pay: $17.60 per hour

Ability to commute/relocate:

• London, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: In person