IT Support Technician

2 weeks ago

Calgary, Canada Fix Network Full time

**Your career can go a long way with Fix Network**:
Fix Network is looking for an** IT Support Technician **able to take a firm grip on the wheel and complete our projects in a constantly changing world

**Your responsibilities as an IT Support Technician at Fix Network;**
- Provide IT support to corporate users and franchisees via phone or user portal;
- Reproduce, diagnose and solve technical problems experienced by users in a timely manner;
- Participate in the onboarding of new employees
- Perform maintenance, troubleshoot, repair and manage local area networks (LANs), wide area networks (WANs), mainframe networks and peripheral equipment, computer workstations and Internet connections;
- Prepare and configure computers;
- Control and monitor the use installed software;
- Consult user guides, technical manuals and other documents to identify and implement solutions;
- Provide advice and training to users in response to difficulties experienced;
- Collect data and organize and keep a log of problems and solutions for use by other Technicians in technical assistance;
- Other related tasks

**For this position you will need**:

- College diploma in computer network
- Good Knowledge of trouble shooting
- At least 2 year of experience in IT support;
- Excellent knowledge of Windows, MS Outlook, and other mail client software,
- Good knowledge of O365 and Azure
- Work hours (9:30 -6:00)

**Why Fix Network ?**

In addition to joining a **young, dynamic** and** highly motivated** team in a flexible and constantly evolving work environment. You will have access to the following benefits:

- Employer's contribution to the **RRSP**:

- **Internal career** opportunities
- **Hybrid** work model
- **Medical insurance** for you and your family**:

- **Training and development**: Learning doesn't stop when you land a job. So we're committed to supporting you by investing in world-class training programs.
- **Equipment provided** by the employer

Our story began in 1992 with the founding of Fix Auto Collision in Quebec, Canada. Fix Network is the world's fastest growing automotive aftermarket service provider with over 2,000 shops in 21 countries. The Fix Network family of brands includes Fix Auto, ProColor Collision, NOVUS Glass, SRP and Speedy Auto Service. And we're just getting started As we expand our business footprint around the world, we are always looking for dynamic people to keep Fix Network in a leadership position. This is an exciting time for Fix Network and we need highly adaptable people to be part of our incredible team.

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