Onsite IT Support Technician

3 weeks ago

Calgary, Canada TheITeam Full time

NOTE: If interested, and you meet the qualifications, please apply to , not via LinkedIn. The ITeam’s culture is built on collaboration, support and freedom to be yourself. It’s an organization that is known to be fun, social, friendly, and supportive. They are looking for an Onsite Support Technician to join their Project and Improvement team and bring energy and expertise to their client base. As an Onsite Support Technician, you will be proving multiple clients with seamless service delivery by supporting, maintaining, and enhancing onsite information systems and infrastructure for The ITeam clients. Your day-to-day responsibilities include: Ensure Projects requirements are met and follow-up with customers and System/Network Engineers to ensure all their needs were met. Respond to onsite Client project and support issues. Identify hardware / software problems and offer solutions in a friendly manner. Analyze situations, diagnose problems, develop, and implement solutions, within sometimes narrow timelines Participate in The ITeam meetings. Interact with IT vendors, external suppliers, and other partners, as needed to resolve issues. Your resume will outline the following: 4+ years of progressive experience supporting clients. Post-secondary degree or technical diploma. During the interview process, we will be looking for: Understanding of IT operations and deskside support Exceptional interpersonal skills: how you relate with others even when you’re under the pressure of an interview Demonstrated ability to communicate with, present to and influence others. Projects you’ve been a resource in. Behavioral competencies such as flexibility, versatility, strong work ethic and integrity Why The ITeam: An amazing leadership team committed to your growth and development. A starting base salary of $60,000 to $65,000 annual salary with regular commitments to reviews and rewarding performance. Bonus program Benefit program (after probation) Travel covered at $0.56 per kilometer Investment into your learning and growth A platform to voice your ideas and your concerns. Conditions of Employment: Valid driver’s license. Reliable automobile. Great customer service skills Be able to lift 20KG on your own Ability to work outside of typical hours (8 to 5) On call rotation Police check prior to hiring Applying Please send your resume and/or covering letter to Commitment to Diversity, Inclusion and Equality: The ITeam is committed to creating an employment opportunity that begins with inclusion, diversity, and equity. We welcome individuals from all backgrounds to apply including: of any race, ancestry, place of origin, colour, ethnic origin, ability, citizenship, creed, sex, sexuality, sexual orientation, gender identity, gender expression, same sex partnership, age, marital status, family status, immigration status, receipt of public assistance, history of mental health issues, health status, political a

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