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Manager of Community Operations
3 days ago
**what you’ll like about us**
- Great company culture Our diverse backgrounds, commitment, and passion are the things that make us great.
- We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you
- We’ve got training sessions in store to help you level up your skill set.
- With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
- We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please And we’ll want to hear all about your stories when you get back to the office.)
**what is your role**
As the Senior Manager of Community Operations, you’ll support the day-to-day operations and community initiatives of Boldr. You’ll have the opportunity to fuel our growth by ensuring everything within our remote operations environment runs like a well-oiled machine. You will also engage and empower Boldr’s community impact partners and internal stakeholders. You must be passionate about community development, partnership building, project management, and driving various advocacies that advance Boldr’s core values. This role will manage all Boldr’s projects and procurement relating to all things office operations, with the purpose of providing efficient and effective working environments for Boldr’s Team Members, whether working from home or from office. You will seek to improve procurement processes, to support Boldr’s financial and strategic goals, as well as support local community upliftment and supplier development. You’ll work closely with various teams like Information and Communications Technology (ICT), Marketing, People Experience (HR), Impact, and Client Experience. You’ll also serve as the point of contact of all external service providers, vendors, and industry associations.
**what will you do**
Office Operations & People Management
- Maintain remote office services by organizing and documenting operational procedures; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions
- Manage team member requests for support
- Asset management, manage inventory including deployment and recuperation processes
- Coordinate with IT for procurement of devices, manage inventory and rectify any issues
- Design policies by establishing standards and procedures; measuring results against standards; making necessary adjustments and working with the Country Director to implement and improve
- Keep management informed by reviewing special reports; summarizing information; identifying trends
- Achieve financial objectives by preparing an annual OPEX (operational expenditure) budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Source quotations, solicit approval from Country Director and capture all expenses on finance trackers, and load for payment on online banking portal.
- To develop and maintain a remote working model for all Boldr employees.
- Driving team member connections through various remote engagement activities and practices.
- Plan and execute all Boldr employee engagement activities during shifts in order to increase interaction and participation.
- Responsible for the well-being of employees within the team by implementing health and wellness initiatives.
- Manage all administrative documents (permits, contracts, certificates, etc), including filing.
- Coordinate with the Client Experience teams to ensure timely support provided to Boldr’s seat leasing clients.
- Set up a vendor accreditation process and manage vendors for the various company needs.
- Establish procurement practices to improve Boldr’s BBEEE level compliance, targeting preferential procurement, supplier development and enterprise development.
- Leverage, and at times align with, the best office operations practices from other Boldr regions and decide on best fit for CA.
- Responsible for the creation, management and execution of Boldr CA business continuation plan (BCP).
- Coordinate shifts and working arrangements with client teams to ensure supervision and support are available for every shift.
- Establish, promote, and maintain the Boldr culture within the organization
- Work seamlessly with the Line Managers to source employee career growth and development opportunities across all departments. Understand employee career growth aspirations to enable matching of Boldr’s needs with employee abilities.
- Act as the escalation point for the Line Managers.
- Responsible for upholding our organization’s values throughout the workplace.
Impact
- Lead the conceptualization, project management, implementation, and monitoring of internal community-focused projects in current and future Boldr team member communities.
- Identify and maintain new and current partnerships with impact partners that team members can get involved with.
- Create and monitor Boldr’s pipeline of team member projects and advocacies and exp