Team Lead, Housing Outreach Program

**JOB TITLE**: Team Leader, (HOPP) Housing Outreach Program

**REPORTS TO**: Manager, Housing Services

**HOURLY RANGE**: $23.82-$28.02/hour

**HOURS**:37.5 hours/week including occasional evenings and weekends

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want - a constant and consistent caring force”

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.

**JOB PURPOSE**:
Apart of the Housing Outreach Program (HOPP), workers assertively connect with individuals who chronically sleep rough throughout Edmonton (including in the river valley/ parkland areas) to properly prepare them for the housing process and subsequently to provide intensive follow up support with an overall objective.

The Boyle Street HOPP team is multidisciplinary in nature and part of the partnership involving Homeward Trust and the Bissell Centre.

**KEY AREAS OF RESPONSIBILITIES**:

- Participate in hiring and provide ongoing support and supervision for HOPP team members.
- Work collaboratively with other Boyle Street managers and Bissell staff to ensure there is appropriate coordination among programs supporting community members.
- Work with the Housing Services Manager and colleagues to ensure all contractual obligations and practice standards are met.
- Support HOPP team members with case management and assessment to ensure required documentation is completed
- Ensure all data reporting is completed within required deadlines.
- Ensure Rental Assistance Payment (RAP) requests are submitted by staff to the funder in a timely manner.
- Track staff requests and monitor group expenditures in coordination with the Housing Services Manager.
- Maintain, delegate, and balance staff caseloads, responsibilities and privileges.
- Facilitate weekly case review meetings, and monthly team leader meeting with funder.
- Support partnership efforts with other agencies, including cross-agency case planning and participating in committees and events involving the funder and other agencies.
- Supervise and support practicum students.
- Perform other related duties as assigned by the Manager

**QUALIFICATIONS**:
**Education**:
Skills, Abilities and Attitudes:

- Ability to work in a highly stressful and ever changing environment
- Must have excellent boundaries
- Mental resiliency is key
- Excellent listening skills; ability to motivate a team; can identify individual and group needs and act on them
- Great attention to detail and excellent organizational skills and ability to multi-task
- Proven ability to work in a respectful and client centered manner
- Good working knowledge of Microsoft Office
- Able to plan and make decisions in a timely, organized and appropriate manner
- Able to utilize de-escalation and conflict resolution skills in an appropriate manner

Experience and other requirments:

- Minimum one year experience in leading and building teams
- Minimum two years’ experience delivering community-based services
- Knowledge of landlord and tenant legislation
- Knowledge of evidence-based practices, motivational interviewing and cognitive behavioural techniques
- Experience networking with a range of partners and stakeholders and working at all levels across teams and/or departments within an organization
- Excellent knowledge and understanding of poverty-related issues, trends and services, including as it affects the urban Indigenous population
- Local travel on behalf of clients and the agency is required; incumbent must have a valid class 5 Non GDL Driver’s license and reliable vehicle
- Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:
She/Her/Hers

He/Him/His

They/Them/Theirs

And other pronouns that help individuals to express themselves