Front Desk Manager
2 days ago
**Overview**
The Hotel Front Desk Manager plays a crucial role in ensuring that guests have a memorable and pleasant stay at the hotel. This position requires a blend of exceptional customer service skills, leadership capability, and an understanding of hotel operations. The Front Desk Manager is responsible for overseeing the front desk staff, managing guest relations, and ensuring that all aspects of service meet the establishment's high standards. A strong background in hotel operations is essential for effectively handling daily challenges and enhancing the guest experience.
**Responsibilities**
- Lead and supervise the front desk and guest service teams to ensure outstanding service at all times.
- Oversee guest check-in and check-out processes to guarantee efficiency and satisfaction.
- Address and resolve guest complaints or issues promptly and professionally, ensuring satisfaction and loyalty.
- Train and mentor staff on hotel policies, customer service best practices, and problem-solving techniques.
- Manage and maintain the front desk operations, ensuring adherence to hotel standards and policies.
- Collaborate with other departments to coordinate services and enhance guest experiences.
- Monitor guest feedback through surveys and online reviews, using this information to implement improvements.
- Prepare reports on occupancy, revenue, and guest satisfaction metrics for management review.
- Ensure compliance with safety and security policies to provide a safe environment for guests and staff.
- Assist in the development of guest service protocols and initiatives to drive quality improvements.
**Qualifications**
- Prior experience in a hotel or hospitality environment is mandatory.
- Proven track record in a guest services role, ideally in a managerial capacity.
- Strong leadership and interpersonal skills, with the ability to foster a positive team environment.
- Excellent communication skills, both verbal and written.
- Proficient in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- Problem-solving mindset with a dedication to enhancing guest satisfaction.
Join us in creating memorable experiences for our guests while leading a dynamic front desk team
Pay: $40,000.00-$45,000.00 per year
**Benefits**:
- Dental care
- Flexible schedule
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
-
Front Desk Supervisor
5 days ago
Moncton, Canada Holiday Inn Express & Suites Full timeHoliday Inn & Suites Moncton part of DP Murphy Inc is looking for a full time Front Desk Supervisor to join our award winning team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity will allow you to grow and develop...
-
Front Desk Receptionist
1 week ago
Moncton, Canada Fingers Faces & Feet Full time**We’re Hiring! Part-Time Front Desk / Receptionist - Aesthetics Studio** Are you organized, friendly, and love helping people feel their best? Join the team at **Fingers Faces & Feet**, a well-established, busy aesthetics studio known for exceptional service and a warm, welcoming environment. **Position**: Full-Time Front Desk /...
-
Front Desk Agent
2 weeks ago
Moncton, Canada Fairfield Inn & Suites Moncton Full timeThe Front Desk Agent is a key member of the Guest Services team responsible for checking guests in and out of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Front Desk Agent is typically the guest's first interaction with the Hotel so we need to make sure it...
-
Front Desk Host
7 days ago
Moncton, Canada Hyatt Full time**Hyatt in Downtown Moncton **is looking for **Front Desk Host (Bilingual) **to join their team! **As a Front Desk Host, you will**: - Provide excellent guest service to all hotel guests - Participate in prompt and courteous handling of all guests as necessary, including, but not limited to check-in/check-out, telephone and personal inquiries, luggage and...
-
Front Desk Agent
1 week ago
Moncton, Canada Days Inn & Suites Moncton NB Full time**Summary** **Responsibilities** - Must be able to work independently and be able to use your initiative. - Greet guests upon arrival with a warm and welcoming demeanor. - Manage the check-in and check-out processes efficiently and effectively. - Handle guest inquiries and provide information about hotel services and local attractions. - Maintain accurate...
-
Night Auditor/front Desk Agent
2 weeks ago
Moncton, Canada Hyatt Place Full time**Hyatt Place **in **Downtown Moncton** is looking for **Front Desk Agents and Night Auditors **to join their team! **As a Front Desk Agent, you will**: - Provide excellent guest service to all hotel guests. - Participate in prompt and courteous handling of all guests as necessary, including, but not limited to check-in/check-out, telephone and personal...
-
Front Desk Receptionist
3 days ago
Moncton, Canada Mancuso Pain & Longevity Clinic Full time**Overview** **Duties** - Greet patients and visitors warmly, creating a welcoming atmosphere. - Manage multi-line phone systems, answering calls promptly and directing them to the appropriate personnel. - Schedule appointments and maintain an organized calendar for the office. - Collect patient information and verify insurance details using electronic...
-
Night Auditor/front Desk Agent
2 days ago
Moncton, Canada Holiday Inn Express & Suites Full timeHoliday Inn Express and Suites Moncton part of DP Murphy Inc is looking for a full time Night Audit / Guest Services Agent to join our award-winning team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity will allow you...
-
Front Desk Receptionist
7 days ago
Moncton, Canada Fingers Faces & Feet Full timeFingers Faces & Feet is looking for a part time front desk receptionist to join our team in an exciting and thriving business. We are looking for someone who is friendly, positive, detail orientated and welcoming. We have high standards for keeping our salon clean and tidy and we are looking for someone who has attention to detail, able to work with...
-
Front of House Manager
1 week ago
Moncton, Canada Boston Pizza International Inc. Full timeReference # 2024-15821 Location Moncton Date posted 11/29/2024 Address Moncton - 1380 Mountain Road Moncton, New Brunswick E1C 2T8 Canada **Description**: A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development,...