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Office Manager Assistant

2 days ago

Toronto, Canada Nexus Massage and Rehab Full time

**BACKGROUND**:
Nexus Massage & Rehab is a high volume, multidisciplinary clinic in the Yonge and Eglinton area. We service Massage Therapy, Chiropractic, Physiotherapy, and Acupuncture with over 20 practitioners who focus on achieving Optimal Health, by delivering results-focused treatments.

**POSITION**:
The Office Manager Assistant is responsible for supporting the Office Manager in the day-to-day operations of the office, **as well as performing Receptionist Duties.** This includes tasks such as answering phone calls, scheduling appointments, insurance billing and managing office supplies. Additionally, the Office Manager Assistant will be responsible for maintaining records and databases, and assisting with hiring and onboarding of new employees.

**Receptionist Duties**:

- Booking appointments, check patients in/out, insurance billing
- Performing laundry duties
- Maintaining general cleanliness of the clinic
- Troubleshooting / reporting concerns and issues related to the clinic
- Stocking supplies and linens
- Opening/closing duties
- Comply with and enforce COVID-19 procedures

**Office Manager Assistant**
- Generating and updating Call Back list, calling patients to book appointments
- Assist with payroll and confirming invoices and approval
- Bank deposits for insurance cheques and cash on hand
- Assist with hiring and onboarding
- Training new staff on front desk duties
- Organizing documents and files in Google Drive
- Assisting management on general administration tasks
- Ordering and maintaining supplies / products at the clinic
- Be the liaison between employees and practitioners and escalate any concerns to management
- Assisting with managing vendors and building operations
- Addressing customer complaints when management is not available
- Act as liaison between marketing firms and management

**The duties listed above are representative and not to be construed as all-inclusive.**

**Required Knowledge, Skills and Abilities**:

- 1-2 years working in an administrative/receptionist role
- Experience in Office Management in a clinic setting
- Excellent communication skills
- Ability to work independently and take initiative
- Strong organizational skills and attention to detail is critical.
- Management skills and ability to multitask and prioritize work
- Problem solver and a fast learner
- Reliable and has a strong sense of professional responsibility.
- Experience with using health electronic management records and insurance companies is an asset but not required.
- Experience with computer systems, spreadsheets, and word processing
- Phone sales training experience is an asset but not required.
- Fluent in the English language (verbal and written).
- Being a team player and having a positive attitude

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Wellness program

Schedule:

- Day shift
- Every Weekend
- Night shift

COVID-19 considerations:
We have implemented COVID19 procedures and protocol such as installing plexiglass at the front desk, hand hygiene and sanitization routines, and more. Vaccinations are strongly recommended.

Application question(s):

- Available to work morning shifts (7:45am), closing shifts (till 9pm), and Saturday mornings.

**Experience**:

- customer service: 1 year (required)
- management: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: One location