Clerk - 4, Switchboard

**Position**:Clerk 4

**Department**:Switchboard

**Position Status**:Part Time Permanent

**Union**:OPSEU 345

**Number of Positions**:1

**HOURS OF WORK**:
**Approximate # of Hours per week**:18.75

**Type of Shifts**:Days, evenings, nights, weekends, holidays.

**WHY WORK FOR US**:
Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494 beds, our regional hospital has one of the busiest Emergency Department in Ontario and offers an extensive range of services, including specialized programs in renal, stroke, cardiac, cancer care, and vascular surgery.

We wouldn't be the hospital we are today without the people and nothing is more important to us then our team of dedicated employees. At PRHC, we pride ourselves on creating and maintaining an environment where people are valued, recognized, and treated with respect.

We believe that the best way to support our patients is through our people. We do this by providing our employees with competitive and comprehensive benefit plans, a pension program with matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (gym and yoga memberships, annual wellness fair, travel discounts) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. PRHC supports and encourages you to pursue whatever path you choose.

**WHAT YOU’LL DO**:
The Switchboard Clerk processes emergency and non-emergency call centre communications such as in-coming telephone calls, on-call physician locating, monitoring of fire alarms and emergency code dispatch.

**WHAT YOU’LL BRING**:

- Grade 12 Diploma and 911 Emergency and Call Centre Communications Diploma or equivalent education and work experience which includes recent Switchboard experience (within the past 12 months) is required. Previous demonstrated experience working in a fast-paced Switchboard and/or Call-Centre environment is required.
- Experience working with the public would be an asset.

**WHO YOU ARE**:

- Demonstrated basic knowledge of the Microsoft office suite and good computer skills
- Demonstrated customer focused/driven attitude and positive customer philosophy
- Accurate keyboarding skills (40 wpm)
- Able to use standard office equipment including a computer, laser printer, label printer, fax machine, multifunction photocopier, calculator, and telephone
- Demonstrated ability to maintain a high degree of confidentiality and follow current privacy regulations.
- Excellent written, verbal and listening communication skills
- Demonstrated ability to communicate effectively over the telephone, with patients/families, staff and physicians and the community
- Demonstrated ability to work independently and use good judgement when making decisions
- Demonstrated good team work skills and ability to work collaboratively and promote a positive attitude within the team
- Excellent organizational, problem solving and time management skills in a fast-paced environment
- Demonstrated knowledge of medical terminology and abbreviations
- Demonstrated ability to work with precision and accuracy with attention to detail
- Excellent interpersonal skills and demonstrated patience and flexibility to support multiple client demands
- Demonstrated commitment to supporting an inclusive, non-judgmental workplace, welcoming all people of all backgrounds
- Demonstrated ability to prioritize and multi-task when facing multiple demands in a fast-paced environment
- Demonstrated ability to maintain good attendance and punctuality
- Ability to remain calm during emergency situations and carefully follow code procedures
- Demonstrated ability to complete work accurately and meet deadlines
- Ability to maintain composure and demonstrate patience in stressful situations.
- Ability to reconcile and record information (including financial information) with accuracy.

**OUR COMMITMENT**:
At PRHC, we take great pride in maintaining an inclusive culture of respect and a diverse workforce that reflects the community we serve. We do this because we understand that bringing different perspectives and backgrounds to the fulfillment of our mission, vision and values makes us better.

Thank you for your interest in the opportunity at PRHC. If you are selected to move forward in the recruitment process, you will be contacted by a member of the Talent Acquisition team.