Clerk - 4, Inpatient Pool - Medicine and Critical Care

**Position**:Clerk - 4

**Department**:Inpatient Pool - Medicine & Critical/Acute Care (A4, ICU, B6 & B4, B3 & C1)

**Position Status**:Part-Time Temporary

**Temporary Contract End Date**: August 2025

**Union**:OPSEU 345

**Number of Positions**:1

**HOURS OF WORK**:
**Approximate # of Hours per week**:22.5

**Type of Shifts**:4, 8 and 12-hour shifts; days, evenings stats and weekends

**WHY WORK FOR US**:
Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494 beds, our regional hospital has one of the busiest Emergency Department in Ontario and offers an extensive range of services, including specialized programs in renal, stroke, cardiac, cancer care, and vascular surgery.

We wouldn't be the hospital we are today without the people and nothing is more important to us then our team of dedicated employees. At PRHC, we pride ourselves on creating and maintaining an environment where people are valued, recognized, and treated with respect.

We believe that the best way to support our patients is through our people. We do this by providing our employees with competitive and comprehensive benefit plans, a pension program with matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (gym and yoga memberships, annual wellness fair, travel discounts) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. PRHC supports and encourages you to pursue whatever path you choose.

**WHAT YOU’LL DO**:
The Inpatient Clerk supports the patient care team and the patient experience on inpatient units. Responsibilities include: reception duties for calls and visits to the unit from internal staff, non-PRHC personnel; non-clinical patient assistance (responding to general inquiries, directing patients and visitors to the most appropriate clinical team member, providing assistance to obtain services); facilitation of communication (receiving mail, fax).

**WHAT YOU’LL BRING**:

- Successful completion of a Hospital Nursing Unit Secretary Certificate or an equivalent combination of education and work experience

**WHO YOU ARE**:

- Demonstrated knowledge of medical terminology and abbreviations
- Demonstrated basic knowledge of Microsoft Outlook and Word
- Accurate keyboarding skills: 4500 keystrokes per hour
- Ability to type 35 words per minute
- Excellent communication skills
- Excellent interpersonal skills
- Excellent telephone manner
- Demonstrated ability to work independently or in a group as part of a team
- Demonstrated ability to manage time effectively and complete work within set deadlines
- Excellent organizational skills and ability to reprioritize tasks
- Demonstrated ability to work in an environment with frequent interruptions
- Ability to maintain confidentiality
- Demonstrated effective conflict resolution skills
- Ability to respond competently to crisis/urgent situations
- Demonstrated good attendance with the ability to maintain this within the Health Centre’s standard
- Ability to meet the performance expectations of the job
- Demonstrated commitment to supporting an inclusive, non-judgmental workplace, welcoming all people of all backgrounds
- Understands, upholds and promotes Peterborough Regional Health Centre’s Standards of Behaviour
- Previous experience with accessing and navigating a patient’s electronic health record in a Clinical Information System is considered an asset

**OUR COMMITMENT**:
At PRHC, we take great pride in maintaining an inclusive culture of respect and a diverse workforce that reflects the community we serve. We do this because we understand that bringing different perspectives and backgrounds to the fulfillment of our mission, vision and values makes us better.

Thank you for your interest in the opportunity at PRHC. If you are selected to move forward in the recruitment process, you will be contacted by a member of the Talent Acquisition team.