Service Appointment Coordinator

4 days ago

Vaughan, Canada Zanchin Automotive Group Full time

**Service Appointment Coordinator **_career and employment opportunity awaits you._**

**_ The Power to Move You. Maple Hyundai_**,** **part of** **Zanchin Automotive Group**, a privately-owned network of 30+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an enthusiastic **Service Appointment Coordinator **to join the Team.** **With a focus on driving performance and vehicle labour sales, this position will manage the overall operation of the service department, internal controls and target achievement.

Join now to be part of a company that has been supporting and serving the community for 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

**What’s in it for you.**
- Competitive and generous compensation package
- Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance and so much more
- Company-provided tools and equipment
- Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
- Opportunity for career advancement within the group

**About the opportunity**

As an integral part of the “we can do that” operation, and as the champion of business development and appointment scheduling, this position is repsonsible to:

- Answer Inbound calls with customer inquiries/appointment dates and times
- Check frontline Dealership Service Appointment Calendar and properly schedule appointments
- Outbound calling to confer with customers in order to provide information about recommended maintenance and services, warranty Recalls or Campaigns, overdue for service, service reminders, special order parts, missed appointments
- Outbound calling with promotional offers to targeted customers for service
- Schedule Service appointments
- Conduct sales and service follow up calls, post delivery or post service appointment

**About you**
- 1-3 years' customer service or call centre experience
- Previous experience in an Automotive Dealership is considered an asset, but not required
- Previous experience with Reynolds & Reynolds an asset, but not required
- Must be willing to spend large portion of the workday making both inbound and outbound calls
- Maintain a pleasant telephone manner and assist customers as required
- High School Diploma or equivalent
- Great verbal and written communication

**Why choose Zanchin Automotive Group?**
- Your career ambitions will be achieved - we offer career development and advancement.
- You will be part a wining team - we are a leader in the industry driven by nearly 50-years of people-centric business modelling.
- Your voice will be heard and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.
- You will enjoy a competitive pay and bonus plan - we offer many employment perquisites.
- You’ll be part of a culture at the fore-front of transparency, communication and engagement - we are a Team, and work together to achieve and thrive.

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