Customer Care Agent

2 weeks ago


Barrie, Canada Bill Gosling Outsourcing Full time

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started

Location: Hybrid

345 Ridout St N

London, ON N6A 2N8

**Job Type**: Full-Time
Shift Availability: Open Availability Monday - Friday 8am to 8pm
Start Date: October 18, 2024

About Us
Bill Gosling Outsourcing provides business solutions to some of the most recognized brands in the world. We offer a fun, fast-paced environment where we empower our team members to grow and develop their careers. Join us to be part of a dynamic team committed to customer excellence and making a difference.

Position Overview

Key Responsibilities:
- Provide professional and courteous service to customers, addressing inquiries related to financial products and services.- Assist customers in resolving issues such as account discrepancies, billing concerns, and transaction inquiries.- Use problem-solving skills to offer appropriate solutions that align with the company’s financial policies.- Maintain up-to-date knowledge of financial products, services, and regulatory requirements.- Accurately document customer interactions and transactions in internal systems.- Adhere to quality standards and performance metrics, including response time, customer satisfaction, and issue resolution rates.- Escalate complex issues to supervisors when necessary.

Qualifications:
- High school diploma or equivalent.- No extended time off or vacation within the first 6 months of employment- Previous customer service experience, preferably in a call center or similar environment.- Strong communication and interpersonal skills.- Ability to handle multiple tasks in a fast-paced environment.- Problem-solving skills with attention to detail.- Comfortable using computer systems and customer management software.- Ability to work in a team-oriented environment.- Experience with renewals or subscription services is an asset.

What We Offer- Hourly wage: $17.20/hour for English only and $21.00/hour for Bilingual (French/English)- Comprehensive training to set you up for success.- Opportunities for growth and career development.- A supportive and collaborative work culture.- Health and dental benefits after initial waiting period- Paid time off- State of the art office space with standing desks, onsite gym, games room and more
- Why Bill Gosling Outsourcing?- Canadian owned company-
- We have offices across the Globe - including North America, Philippines, Costa Rica, United Kingdom, Trinidad & Tobago, India-
- Over 60 years of experience in the BPO industry-
- We like to have fun We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.-
- Encourage personal and professional growth and development with ongoing training and internal opportunities for career progression- Making lives better, one connection at a time_ - that's what Bill Gosling Outsourcing is all about

LinkedIn: Bill Gosling Outsourcing


  • Customer Care Agent

    6 days ago


    Barrie, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...


  • Barrie, Canada Superior Plumbing & Heating Full time

    **Job description** **Overview**: The Superior Plumbing is rapidly growing in the province, with a wide range of exciting career opportunities. We believe in the core values of trust, fairness, diversity, excellence, creativity, collaboration, efficiency, and responsiveness. We are committed to being an employer of first choice, creating a positive and...

  • Leasing Agent

    1 day ago


    Barrie, Canada Qterra Property Management Full time

    The leasing agent role at Qterra Property Management is a dynamic, self sustaining, and fast moving position. As a leasing agent you will be responsible for showing prospective tenants Qterra’s properties. Customer service is one the most important characteristics in this role, how you make the prospective tenant feel will play a big role in your...


  • Barrie, Canada Afterpay Full time

    **Company Description**: **Permenant position** Distribution Stox is a proudly Canadian-owned company headquartered in Boucherville, QC which specializes in the distribution of tires and accessories for cars and trucks, serving mechanical workshops, tire centers and car dealerships throughout Canada. Distribution Stox is a recognized leader in customer...


  • Barrie, Canada Bill Gosling Outsourcing Full time

    An established industry player in outsourcing solutions is seeking enthusiastic Collections Agents to join their passionate team. This role involves contacting customers to collect outstanding debts, negotiating payment arrangements, and maintaining accurate records. The company values growth opportunities and offers extensive training, ensuring you have the...


  • Barrie, Canada MECA Properties Inc. Full time

    We are seeking a motivated and customer-oriented Residential Rental Agent to join our team. As a Residential Rental Agent, you will be responsible for assisting prospective Tenants with their rental needs and ensuring a positive rental experience. This position requires excellent communication skills and strong sales abilities. **Qualifications**: -...

  • Customer Service

    1 week ago


    Barrie, Canada Superior Plumbing & Heating Full time

    **Job description** **Overview**: The Superior Plumbing and Heating is rapidly growing in the province, with a wide range of exciting career opportunities. We believe in the core values of trust, fairness, diversity, excellence, creativity, collaboration, efficiency, and responsiveness. We are committed to being an employer of first choice, creating a...

  • Collections Agent

    2 weeks ago


    Barrie, Canada Northlake Financial Full time

    About Northlake Financial Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. Why Work for us? Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry with a...

  • Customer Service

    12 hours ago


    Barrie, Ontario, Canada Superior Plumbing & Heating Full time

    Job descriptionOverview:The Superior Plumbing and Heating is rapidly growing in the province, with a wide range of exciting career opportunities. We believe in the core values of trust, fairness, diversity, excellence, creativity, collaboration, efficiency, and responsiveness. We are committed to being an employer of first choice, creating a positive and...


  • Barrie, Canada Insurance & Investments Inc. Full time

    We are seeking a motivated and experienced individual to join our team. As an Associate Insurance Agent, you will be responsible for providing excellent customer service, assist with administrative tasks, answer phones and handle inquiries to clients. This is a great opportunity for someone who enjoys working in a fast-paced environment, has a passion for...