Customer Service

2 weeks ago

Mississauga, Canada Omland Hospitality Products Ltd Full time

**Company Overview**:We are a small but thriving Wholesale Hospitality Supplier company specializing in providing high-quality products to hotels, schools, shelters restaurants, and other hospitality businesses. We pride ourselves on our commitment to customer satisfaction and delivering exceptional service. As a Customer Service Representative, you will play a crucial role in ensuring our clients receive top-notch assistance and support throughout their experience with our company.

**Responsibilities**:

- Provide accurate information about products, pricing, availability, and delivery schedules.
- Assist customers in placing orders, verifying product availability, and ensuring accurate order entry.
- Collaborate with the warehouse and logistics team to coordinate timely order fulfillment and resolve delivery issues.
- Proactively identify and resolve customer complaints or issues to ensure satisfaction.
- Build and maintain strong relationships with customers, understanding their needs and providing personalized solutions.
- Support the sales team by providing product information, processing sales orders, and assisting with proposals or quotes.
- Maintain accurate records of customer interactions, inquiries, and feedback using CRM software.
- Generate reports on customer inquiries, order status, and trends to assist in decision-making.

**Required Qualifications**:

- Minimum 2 years of customer service experience, preferably in wholesale, manufacturing, or hospitality.
- Excellent verbal and written communication skills.
- Outstanding team player and a positive/growth mindset
- Strong problem-solving abilities and ability to remain calm under pressure.
- Familiarity with hospitality industry products is preferred.
- Customer-focused mindset and passion for delivering exceptional service.
- Proficient in using computer systems and software tools.
- Strong interpersonal skills and ability to work effectively in a team.
- Excellent organizational skills and attention to detail.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Mississauga, ON L5N 6M6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- wholesale distribution: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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