Office Coordinator

**Office Coordinator**

Location: Winnipeg, MB

Job type: Full time, Permanent

**THE OPPORTUNITY (IS HUGE)**

At GroupStrength Benefits Direct, a proud partner of GroupHEALTH, we're looking for an enthusiastic and detail-oriented Office Coordinator to join our in-office team in Winnipeg, MB.

In this role, you'll play a key part in creating a positive, efficient workplace by keeping things organized and running smoothly behind the scenes. Whether it’s supporting your teammates or managing day-to-day administrative tasks, your strong multitasking skills ensure everything gets done accurately and on time.

**YOUR ROLE**
- In your first 30 days_- Learn and take ownership of lead assignment, including sending calendar invites and keeping CRM data up to date
- Become proficient in general reception and admin duties, including call stat reporting, and managing front desk operations
- Gain a solid understanding of internal systems and procedures related to onboarding, IT coordination, and office supply management
- In your first 60 days_- Effectively manage the Analyst Inbox, ensuring timely and accurate distribution of prospect information
- Handle new hire setup from start to finish, including workstation prep and access setup, and basic IT support
- Take ownership of office supply and facility needs, maintaining a clean, well-stocked, and organized workspace

**YOUR IMPACT**

**Lead Management**- Assign NBD and BDR leads based on location, time zone, availability, and management’s criteria
- Review and clean up CRM data: remove duplicates, verify fields, and ensure accuracy
- Schedule appointments and send meeting invitations to prospects on behalf of advisors
- Liaise with GroupHEALTH’s NBD Operations team for lead-related clarifications

**Analyst Inbox Management**- Organize and file prospect information submitted by advisors and ensure it’s assigned to the appropriate analyst
- Accurately update the CRM with relevant details based on the provided data
- Create and maintain folders for the information received from prospective clients

**Facilities & Office Supply Management**- Maintain stock levels of stationery and other supplies throughout the office, and place replenishment orders as needed
- Unpack and put away supply orders, ensuring storage areas remain neat and organized
- Help keep a clean and tidy, including dishwasher duty and handling garbage/recycling
- Be the backup contact for facilities issues (property managers, cleaners, alarms)

**Reception & General Admin**- Coordinate courier shipments and receive deliveries
- Handle mail and distribute as needed
- Answer phones, greet guests, and manage front desk duties
- Other administrative tasks including but not limited to:

- Generating and sending call stat reports
- Sending client survey responses to staff
- Updating CRM data fields
- Assisting with event coordination

**IT Coordination**- Troubleshoot basic IT issues and submit Helpdesk tickets when further assistance is required
- Maintain phone system settings and coordinate with service provider

**Onboarding & Offboarding**- Set up workstations for new employees and assist with logins and app access
- Provide orientation tours for new staff on day one
- Manage building access card activations and alarm system permissions as needed

**Other Duties as Assigned**- Take on additional responsibilities as needed to support the team and office operations as the company and department continue to grow

**THIS IS YOU**- 1+ years' experience working in an office setting with similar responsibilities (considered an asset).
- Intermediate experience and knowledge of MS Office (Word, Excel, PowerPoint and Outlook).
- Highly detail-focused, able to juggle multiple responsibilities effectively
- Clear and professional in both written and verbal communication
- Approachable and dependable, with a service-oriented mindset
- Comfortable navigating change and shifting priorities

**WHAT YOU'LL GET**- Comfortable salary
- Excellent benefits of course
- Office and team culture like no other
- Career growth
- Hands on training and experience

**YOUR COMPENSATION**

At the time of this posting, the estimated pay range for this position is $40,000-$45,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the base pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.

**WHY YOU WILL LOVE WORKING FOR GROUPSTRENGTH**

We’re committed to your professional growth, offering promotion opportunities, career development paths, and various learning and development programs. Our robust health and wellness benefits allow you to customize your plan to fit your needs. Plus, with virtual company-wide events, team socials, and more, we foster a collaborative and engaging work environment.