Customer Service

7 hours ago

VaudreuilDorion, Canada Fastco Full time

OVERVIEW
Reporting to the Customer Service Manager, the Key Account Specialist is responsible for overall customer satisfaction, managing key accounts by entering orders, processing, and resolving issues. The Key Account Specialist works in a professional team and is responsible for providing a quality support to our clients; to provide accurate information and a direct assistance to our clients and to perform administrative tasks that is necessary for efficient operations.
Will perform any other related duties requested by his immediate supervisor, all in accordance with the internal procedures and rules.
RESPONSIBILITIES
Key Account Management 90 %
- In charge of processing key account orders, providing order acknowledgements, back-order dates, and discrepancies within 24-48 hours of purchase order receipt.
- Manage tracking for all orders, manage invoice input via SAP and maintain communications key account customers.
- Provide information to prospective clients regarding fitment issues.
- Manage returns and communicate any issues with orders.
- Work with the SAP system to update and modify orders.
- Monitors key account vendor portals for orders, invoicing, and advanced shipping notices.
- Ability to problem solve on discounts, damaged product, account debts and customer inquires.
- Responds to requests for information in a prompt, professional and positive manner.
- Review orders flagged for credit issues by the accounting department.
- Verify and coordinate credits for customer payments, internal management requests, or for billing error correction.
- Maintains communication across departments to ensure vendor compliance.
- Coordinate the release of booking orders to the warehouse.
- Act as a liaison for outsides sales representatives.
- Keeps management informed of all activity, including timely preparation of reports.

Administration 10 %
- Generate and manage reports within the SAP system.
- Oversee and maintain holding orders.

QUALIFICATIONS & SKILLS
- Excellent proficiency in spoken and written French required. Knowledge of English is necessary to ensure communication with clients across Canada.
- Have the ability to exercise good judgment.
- Excellent analytical and monitoring skills.
- Ability to work as a team.
- Ability to deal with emergencies or unusual situations.
- Be dynamic, welcoming and have a positive attitude.
- Remain calm when exchanging with difficult clients.
- Provide knowledge and training to other CSR’s.
- Have a high school diploma.
- Have a minimum of 2 years’ experience in customer service or in a related field.
- Great knowledge of Outlook, Excel and Word.
- Experience with and knowledge of SAP are assets.
- Excellent computer skills.

  • Customer Service

    2 weeks ago

    Vaudreuil-Dorion, Canada ASSA ABLOY Full time

    Position: Customer Service + Technical Support Representative Reporting to the Office Manager, the individual occupying this position will play a critical role in providing essential service and support to both customers and internal teams. This role provides a balance of technical expertise, customer support, and system management, allowing you to directly...

  • Customer Service Representative

    4 days ago

    Vaudreuil-Dorion, Canada Sure Track Group Full time

    _Une compagnie en voie d’expansion, le Groupe Sure Track relocalise son centre de distribution à Vaudreuil et est à la recherche d’employés pour combler les postes suivants avec des avantages et des salaires compétitifs / A growing company, the Sure Track Group is relocating its distribution center to Vaudreuil and is looking for employees to fill...

  • Customer Service Representative

    4 days ago

    Vaudreuil-Dorion, Canada XTL Transport, Logistics, Distribution Full time

    **Customer Service Representative** **Responsibilities**: - Operations - Accepting all the EDIs and doing the updates - Enter comment for Dangerous goods on orders with BOL sent - Ensuring data integrity including customer codes, pick-up and delivery dates and times, trailer numbers, bill of lading numbers, weight, seal number, temperature, and all special...

  • B2B Customer Service

    3 weeks ago

    Vaudreuil-Dorion, Canada Services de Gestion Quantum Ltée Full time

    Position: B2B Customer Service Location: VaudreuilSalary: $65K to $70K (depending on experience) + benefits! Join a leading manufacturing and distribution company in Vaudreuil that's known for its high-quality technical products and excellent service. Our client is looking for a Technical Customer Service Representative who thrives in a fast-paced, B2B...

  • Csr - Customer Service Representative

    4 days ago

    Vaudreuil-Dorion, Canada C.A.T. Global Full time

    **Description du poste** **Rôle** **Représentant du service à la clientèle** - Répondre aux demandes des clients concernant les enlèvements, les livraisons, les POD et l'état général des expéditions et le statut général de l'expédition - Communiquer de manière proactive les éventuels retards de service à nos clients et à toutes les parties...

  • Technical Customer Service Representative

    3 weeks ago

    Vaudreuil-Dorion, Canada Services de Gestion Quantum Ltée Full time

    Position: Technical Customer Service RepresentativeLocation: VaudreuilSalary: $65K to $70K (depending on experience) + benefits! Join a leading manufacturing and distribution company in Vaudreuil that's known for its high-quality technical products and excellent service. Our client is looking for a Technical Customer Service Representative who thrives in a...

  • Customer Service Representative

    2 weeks ago

    Vaudreuil-Dorion, Canada Lebeau Full time

    Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential. Ready to tap into your best and drive your career forward? Automotive glass...

  • Superviseur Aux Service Clients

    2 weeks ago

    Vaudreuil-Dorion, Canada Total Logistics Group Full time

    Description de tâches: - Assister et superviser les opérations quotidiennes du service à la clientèle. - Prendre en charge 5 personnes ou plus du service à la clientèle et/ou du personnel de bureau. - Dépannage pour les clients directement ou indirectement à tout moment. - Assister et superviser toutes les fonctions de service à la clientèle dont...

  • Complaints Clerk

    4 days ago

    Vaudreuil-Dorion, Canada PORTES ET FENETRES DICAIRE INC Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years - or equivalent experience **Tasks**: - Access and process information - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Arrange for billing for services - Arrange for refunds and credits - Explain the type...

  • Service à La Clientèle

    2 weeks ago

    Vaudreuil-Dorion, Canada Vapeurs de l'Ouest Full time

    Les tâches comprennent le service aux clients, l'éducation et l'aide aux clients à comprendre les produits de vapotage, la saisie des bons de commande et la réception des produits. L'expérience est un atout mais n'est pas nécessaire. Le français est requis et une connaissance pratique de l'anglais est un atout. Doit avoir 21 ans ou plus. Duties...