Service Desk Analyst
3 days ago
**ABOUT THIS CAREER OPPORTUNITY**
Black & McDonald's Corporate Service Group is growing If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is in Brossard, QC or Markham, ON and typically reports directly to the Service Desk Team Lead.
**DUTIES & RESPONSIBILITIES**
- Communicate comfortably to employees at all business levels
- Administer and maintain user accounts, permissions, and access rights (Microsoft Intune, AD etc.)
- Set up all equipment, including hardware and software upgrades and provide ongoing support.
- Track, monitor and accurately document requests to timely resolution and follow up as needed.
- Utilize resources such as knowledge bases, help desk tools, and websites to provide solutions to end users.
- Identify and escalate priority incidents to next-level support and/or 3rd party vendors.
- Functional knowledge of current technologies, protocols, and standards
- Ensure the security and confidentiality of all information managed by the Information Technology group in support of the company's operations
**COMPETENCY REQUIREMENTS**
- Communicates Effectively
- Continuous Learning
- Customer Focus
- Holds Self and Others Accountable
- Problem Solving and Innovation
- Teamwork and Collaboration
- Values and Respects Others
**EDUCATION REQUIREMENTS**
- Post-secondary education in a related field
**WORK EXPERIENCE REQUIREMENTS**
- 1-3 years of experience in a similar role
- Experience with IT ticketing systems
**SKILLS, ABILITIES, AND OTHER REQUIREMENTS**
- Ability to speak, read and write in English and business French is an asset.
- ITIL, A+, and Net+ or similar certifications would be an asset.
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