Help Desk Analyst Intern
3 days ago
Description :What is the role?We're hiring for a Help Desk Analyst Intern, contract till December 2025.Pet Valu is growing at an incredible rate, and we're in need of a dynamic, independent problem-solver to join our Help Desk team We're a laid-back, tight-knit team that have a thirst for providing the best service possible to our great clients, and you'll be working with these awesome retail clients to solve their challenges over the phone or by email. What will you do?Take calls from stores and Head Office users, trouble shooting, assisting or re-directing as necessary. Logging calls received in the database and maintain problem reports. Assist in POS procedure documentation. Update relevant information in the help-desk database. Follow up with relevant users for updates on problems passed on to them. Participate in maintenance of POS Test Scripts and Test Sets. Participate in testing of new releases of in-house developed software. Troubleshooting and maintenance of PCs and POS hardware equipment. Placing service calls with vendors and subsequent follow up to ensure satisfactory service.What will you need to succeed?Education and ExperienceHigh SchoolCurrently pursuing College diploma or bachelor's degree in technology or business-related fieldExperience troubleshooting hardware and software along with junior network/ NOC experience is an assetRetail experience, preferably with a Point-of-Sale system (POS) is an assetKnowledge and SkillsStrong problem solving skills and aptitude is essential"Go-getter" attitude - along with total commitment to customer satisfactionCandidates must also have clear verbal, as well as concise written communication skillsExperience with MS Office and a Windows 7/10 environment is desirable In addition to the foregoing, interested candidates must be computer literate and have general aptitude for learning new proprietary and commercial software programsFull training on our systems will be providedWe are looking for someone who can roll with the punches and loves to immerse themselves in solving a diverse set of challenges - retail is never boring. If you think you'd be a great fit to join our team we'd love to hear from you#CORPHIRE
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Bilingual Help Desk Analyst
18 hours ago
Markham, Canada Pet Valu Full timeBilingual Help Desk Analyst page is loaded## Bilingual Help Desk Analystremote type: Hybridlocations: 0001 – Markham Officetime type: Full timeposted on: Posted Todayjob requisition id: R25043Hybrid: Markham, Ontario**Job Description:****Location**: This position is a hybrid role which will be based out of Markham, Ontario, Quebec, or can be...
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Bilingual Help Desk Analyst
1 day ago
Markham, Canada Pet Valu Full timeBilingual Help Desk Analyst page is loaded## Bilingual Help Desk Analystremote type: Hybridlocations: 0001 – Markham Officetime type: Full timeposted on: Posted Todayjob requisition id: R25043Hybrid: Markham, Ontario**Job Description:****Location**: This position is a hybrid role which will be based out of Markham, Ontario, Quebec, or can be...
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Bilingual Help Desk Analyst
2 days ago
Markham, Canada PET VALU Full timeDescription :What is the role?The Bilingual Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of variety of software and hardware technologies via phone to end users. The incumbent will take the lead role in Help...
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Bilingual Help Desk Analyst
2 days ago
– Markham, Canada Pet Valu Full timeHybrid: Markham, OntarioJob Description:Location: This position is a hybrid role which will be based out of Markham, Ontario, Quebec, or can be fully remote from New Brunswick.Salary Range: $46,400 - $60,000What is the role?The Bilingual Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to...
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Bilingual IT Help Desk Analyst
18 hours ago
Markham, Canada Pet Valu Full timeA leading pet retail company is seeking a Bilingual Help Desk Analyst to provide customer support and technical assistance in a hybrid role based in Markham, Ontario. The ideal candidate will have a High School Diploma, be proficient in French, and possess 1-2 years of help desk experience. Responsibilities include troubleshooting hardware and software...
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Bilingual IT Help Desk Analyst
1 day ago
Markham, Canada Pet Valu Full timeA leading pet retail company is seeking a Bilingual Help Desk Analyst to provide customer support and technical assistance in a hybrid role based in Markham, Ontario. The ideal candidate will have a High School Diploma, be proficient in French, and possess 1-2 years of help desk experience. Responsibilities include troubleshooting hardware and software...
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Help Desk Lead
3 days ago
Markham, Canada PET VALU Full timeDescription :The Help Desk Team Lead is tasked with ensuring efficient operation of the Help Desk on a day to day basis. They will be the primary contact for issues and escalations when the Help Desk Manager is out of office or unavailable.Essential Duties and ResponsibilitiesReceive calls from end-users (all store, warehouse and head office users),...
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Service Desk Analyst
2 weeks ago
Markham, Canada Carecor Health Services Full timeMarkham **Job Description**: We Help You Find Opportunities For a loyal client during the last 7 years, we are recruiting a Service Desk Analyst for 12 to 18 months to replace a leave of absence.This could be for a Contract Consultant or a Temporary Full-Time Employee. The main tool used is ServiceNow. Their south-west Markham office is near the corner of...
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Help Desk Analyst Intern
2 weeks ago
Markham, Canada Pet Valu Full timeLocation: Markham, Ontario Job Description: What is the role? What will you do? - Take calls from stores and Head Office users, trouble shooting, assisting or re-directing as necessary. - Logging calls received in the database and maintain problem reports. - Assist in POS procedure documentation. - Update relevant information in the help-desk database. -...
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Help Desk Analyst
4 hours ago
Markham, Canada Pet Valu Full timeLocation: Markham, Ontario **Job Description**: What is the role? - If you are passionate about technology and the role at hand with a flexible attitude and have the ability to continuously learn, foster teamwork, and actively contribute to the betterment of the team, this role is for you! What will you do? - Take calls from stores and Head Office users,...
