IT Service Desk Analyst

**Quanta Technology** is an independent technology, consulting, and testing company providing business and technical expertise along with advanced methodologies and processes, to utilities and others in the power and energy industries. Our mission is to provide unparalleled value to our clients in every engagement across the value chain by using advanced software and hardware, laboratories, and custom tools for a holistic approach to practical service and the most insightful thought leadership in the industry.

At Quanta Technology, our people define us. We value a company culture based on core values of diversity, teamwork, respect, accountability, innovation, and entrepreneurial spirit. Not only will you get the chance to work alongside industry thought leaders, but the opportunity to become a thought leader yourself. We’re focused on creating an environment committed to employee growth. That is achieved by ensuring a quality workspace, allowing flexible schedules, and through our training & mentoring programs. Quanta Technology is committed to an equal-opportunity workplace.

**POSITION OVERVIEW**

The IT Service Desk Analyst will play a critical role providing technical assistance and support to our employees. They will troubleshoot software and hardware problems, answer questions, and resolve issues related to computer systems, networks, and software. The IT Service Desk Analyst will be part of a team that is responsible for providing a high level of customer service, and to meet the needs of the company and its customers. This is a full-time position that will work primarily out of our Markham Office, with some necessary travel to a second office in Vaughn. The schedule may include evenings and weekends as necessary.

**KEY RESPONSIBILITIES**
- Troubleshoot and resolve hardware and software issues.
- Install, configure, and maintain computer systems and software.
- Perform regular backups and disaster recovery operations.
- Maintain inventory of hardware and software assets.
- Monitor network performance and troubleshoot issues as needed.
- Provide training and support for end-users on new software and technologies.
- Stay current with new technologies and updates that would improve the support process.
- Communicate regularly with the IT team to ensure all IT related issues are resolved in a timely manner.
- Collaborate with Quanta Technology staff at all levels.

**REQUIRED QUALIFICATIONS**

**EDUCATION & EXPERIENCE**
- At least 2 years of experience as a Service Desk Analyst or similar role
- Proven ability to learn customer support processes and techniques

**SKILLS & SYSTEMS**
- Experience with Windows and Macintosh operating systems
- Experience with Microsoft Office Suite and other productivity software
- Strong knowledge of computer systems, networks, and software
- Outstanding analytical and problem-solving skills, and excellent customer service

**PREFERRED QUALIFICATIONS**

**EDUCATION & EXPERIENCE**
- IT certifications are preferred
- Experience resolving technical issues for hardware, software and access
- Experience with Windows OS, Microsoft Office Applications, Active Directory and general hardware/software

**SKILLS & SYSTEMS**
- Knowledge working with VMWare is a plus
- Strong analytical and problem-solving skills
- Remote troubleshooting experience
- Excellent interpersonal, written and verbal communication skills
- Ability to work independently and in a team environment
- Ability to work in a fast-paced environment

**LOCATION**

The IT Service Desk Analyst position is located at Quanta Technology’s headquarters in Markham, ON with some travel to a second office in Vaughn. We offer hybrid employment that supports a blend of in-office and remote work.

**WORKING CONDITIONS**

Work may require overnight national and international travel. The schedule may include evenings and weekends as necessary.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The employee may be asked to perform other job-related duties as required.