Strata Operations Manager

About Us: Centrum Concierge & Security Ltd. is a locally owned and operated company specializing in serving strata corporations across Metro Vancouver. We are committed to bringing value to our clients through excellence in service across Concierge, Security and Building Manager operations. We believe every member of our team plays a key role, and stand by our commitment to a supportive and growth-oriented team culture.

We are expanding our Operations Management Team and seek an experienced Operations Manager to lead Concierge, Security and Building Manager operations across a portfolio of Strata Properties.

This role requires a sound ability to lead teams, effectively trouble-shoot and work closely with people at various levels to attain operational objectives.

The Operations Manager has a broad scope of responsibilities, overseeing, guiding, and leading a large team across multiple sites to ensure the effective day-to-day running of residential buildings (Strata Buildings).

The Operations Manager is primarily a leader and trouble-shooter. In this senior role, you will be involved in managing day-to-day site/building operations. You lead the coordination of building staff and team scheduling. You trouble-shoot and find resolutions to building issues, address service deficiencies, and guide building managers, concierge staff, and security personnel towards meeting site and company objectives.

**The Operations Manager plays a key role in**:

- Enhancing business value and service deliverables
- Increasing effectiveness of teams and enhancing profitability
- Evaluating overall business operations and driving the development of short and long-term goals to support business growth
- Identifying and implementing improvements in processes, procedures and functions to enhance operational effectiveness
- Training, motivating and developing staff team(s)
- Overseeing, supervising and holding team members accountable to their roles
- Providing strong leadership to staff and developing and supporting a continuous improvement culture
- Assisting with planning, communicating, administering and implementing company goals, helping management enhance business growth and develop strong systems
- Developing new and sustaining existing business relationships
- Managing company human resources, including supporting management with new employee training, supervising, and evaluating staff performance
- Communicating to HR employee sick leave, vacation, and related HR matters

**The following attributes support and enhance the Operations Manager success in this role**:

- Proven leadership skills with a clear, effective communication style
- Positive, open personality
- Exceptional project management and time management skills, able to wear multiple hats and multi-task
- Ability to proactively, quickly and effectively trouble-shoot, address and resolve problems, while balancing competing interests and priorities
- Ability to listen and understand others, effectively share ideas, build consensus, develop rapport with staff, colleagues, clients, and others
- Drives business success: Takes initiative and gets things done
- Excellent verbal and written communication skills, attention to customer service, excellent organization skills, professionalism and tact at all times

**Typical Duties and Responsibilities**:

- Manage a set of buildings (accounts) with operational excellence. The incumbent will be accountable to respond to Property Managers and Strata Councils
- Review, develop and enhance procedures and manuals for site and team operations
- Perform inspections of staff activities, procedures. Revise reports, daily logs, reports on regular basis
- Establish routine schedules for efficient building operations
- Manage staff and plan schedules in order to cover all shifts accordingly
- Develop a preventative maintenance schedule for the Building Managers and Caretakers
- In new sites: involved with the development of building deficiencies process, supporting building staff to allocate deficiencies, supporting streamlined communication between Property Manager and developer staff
- Be the point of contact for building staff and Property Managers
- Attend strata council and/or formal strata meetings (AGM) upon Management requests
- Ensure that security and safety measures are in place; monitor security system as needed
- Recruitment and selection: participate in final selections of potential recruits, train new building staff
- Train, supervise, develop, mentor and evaluate staff. Provide feedback and performance reviews to staff. When needed provide disciplinary measures
- Maintaining a positive work environment and company culture with employees while positively enforcing policies and procedures
- Familiarizing yourself with the contracts and performance scope for each service contract
- Helping with safety training/enforcement
- Communicating with the CEO and HR teams for review, training and development of employees
- Plan