Customer Service Clerk

2 weeks ago

North Bay, Canada Moore Propane Ltd Full time

Reporting to the Supervisor, the Collections Customer Service Clerk is responsible to ensure the office cycle is completed including payments, loads, and deliveries are accurately and promptly reconciled and processed to the appropriate customer accounts.
- Monitoring of customer accounts to ensure compliance with the Company’s Credit policies.
- Download payment and/or transaction reports from various billing systems for various customer segments.
- Complete new customer account setups and processes bank, credit card and cheque refunds.
- Research and posting of receipts and investigate any unallocated payments.
- Respond to customer enquiries relating to the status of their accounts, payments and information.
- Minimum three (3) years of accounts receivable experience
- Post-secondary degree or diploma in Business or related discipline
- Proficient knowledge of Microsoft Office Suite, including Excel and Word
- Demonstrated ability to work with large volumes of data: strong attention to detail
- Positive attitude and customer service focus
- Strong organizational, prioritization and time management skills; committed to deadlines
- Excellent analytical and problem-solving skills
- Strong communication skills, both verbal and written
- Excellent interpersonal skills
- Ability to work independently and in a team environment

**WHAT WE OFFER**:

- Competitive Compensation
- Company paid Health & Dental Benefits
- Pension Plan

**Salary**: $41,600.00-$45,760.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- North Bay, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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