Patient Care Info Coordinator

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
The Patient Care Information Coordinator, Heart Transplant Program, will be responsible for patient scheduling processes and facilitating the delivery of patient care by providing a high level of support and organizational assistance to program staff and patient/families. They will support the operation of the team by providing clerical and administrative functions in a proactive and efficient manner. This role will be primarily responsible for all scheduling and coordinating activities for patients coming for heart transplant assessment and for post-transplant care. There is significant interaction across many departments at SickKids to coordinate care. The coordinator also supports clinic flow during clinic operation by ensuring smooth registration, patient rooming and service delivery. The patient care coordinator is the main point of contact for families in the outpatient setting.

**Here¿s What You¿ll Get To Do**
- Respond to requests for information from families and healthcare staff
- Ensure related scheduling requests are processed; reschedule appointments as necessary and provide updates to the clinical team
- Facilitate communication flow via telephone, paging, and computer access
- Maintain appointment schedules in Epic and notify patients/families of any updates or changes to their appointments; participate in clinical rounds as needed for the purposes of care coordination
- Greet and orient patients and their families to the program/clinic
- Maintain an efficient and tidy work environment
- complete training for external transplant database and maintain patient demographic records as required
- Act as the liaison for external hospital contacts

**Here¿s What You¿ll Need**
- Health-related post-secondary education (Medical Administration, Business Administration, Health Administration) preferred
- Minimum of 2 years clerical or administrative experience in a health care setting. Experience in a hospital environment is preferred
- Scheduling experience is essential and medical terminology is an asset
- Accurate keyboarding skills and strong working knowledge of Word, Excel, PowerPoint, and Outlook
- Experience with Epic is an asset
- Excellent problem solving skills that demonstrate an ability to anticipate potential issues and make suggestions
- Strong interpersonal, communication and organizational skills with both fellow colleagues and patients
- Ability to remain focused and prioritize tasks in a busy and high stress environment
- Dependability and good attendance

**Employment Type**

0.5 FTE, permanent employment; must be available to work Monday to Friday day shift with a requirement to work on Thursday for clinic

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

**How to Apply