Patient Care Coordinator/admin

2 days ago

Toronto, Canada Circle Care Physiotherapy & Health Group Full time

**About us**

Circle Care is a forward-thinking clinic located in Leslieville at Gerrard Square. Gerrard Square is a busy mall with heavy foot traffic brought in by anchor stores such as Wal-Mart, Home Depot, Planet fitness, LCBO, and Food Basics just to name a few. We are 2,000 square feet of the mall, and have a gym space for rehabilitation therapy and nine treatment rooms. The model as suggested by the name of the clinic, is a team of multi-disciplinary allied health care providers, collaborating together to be a part of the patient’s circle of care. Health care providers who are a critical part of our team include: physiotherapists, chiropractors, chiropodists, massage therapists, psychotherapists, naturopaths, athletic therapists, dieticians, and osteopaths. Work life balance is something we value and promote at Circle Care. Therefore, we like to ensure having a team of administrative staff to provide full support. Practitioners will use the EMR system, Jane, for efficient charting and booking.

**Job description**

We are looking for a charismatic, professional individual who will give patients coming to the clinic a great first impression. While building rapport with patients and completing administrative duties, we are looking for a team member who is able to work in a fast-paced environment, efficient with multi-tasking, good communications skills, and conflict resolution.. Experience in a rehab clinic or similar setting is an asset but not a must. Flexible part-time hours available.

**Roles and Responsibilities**
- Strong ability to build rapport with patients and provide exceptional customer service
- Have a good understanding of the strengths of each health care provider to triage patients when they call or walk into the clinic
- Book appointments, and collect payments using Jane Software and direct billing patient’s insurance
- Maintain patient accounts and records by obtaining, recording, and updating required information
- Maintain patient confidentiality of personal and financial information
- Assist the Practitioners with miscellaneous administrative tasks
- Work well with other healthcare professionals to develop and implement treatment plans

**Qualifications**
- Administrative/Receptionist: 1-2 year (preferred)
- Physiotherapy/multidisciplinary clinic : 1 year (preferred)
- **Knowledge of MVA and WSIB**:

- **Familiar with HCAI**:

- **Fluent in Mandarin/ Cantonese (required)**

**Experience**
- Customer service or sales (preferred)

1000 Gerrard St E, Toronto, ON, M4M 3G6

**Benefits**
- Upon qualification, you will be eligible to participate in our health benefits plan
- On site gym
- On site free parking

**Job Type**: Part-time

**Salary**: From $18.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have any experience with WSIB and MVA billing?
- Any experience with direct billing with JANE scheduling for a rehab/health clinic? ie. Telus health, Provider connect, sunlife, bluecross

**Language**:

- Cantonese (required)
- Mandarin (required)

Work Location: In person

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