Logistical Support Agent

2 weeks ago

Mississauga, Canada Amplify Logistics Full time

Have you ever thought about how items like your electronics or your groceries get to the store? That’s logistics, logistics is at the heart of everything around you. We have one mission: to drive the extraordinary customer experience, every time. Amplify uses innovations and insights to find, attract, and engage intended customers throughout their supply chain journeys. It’s a Journey we do together.

We are looking for a customer enthusiast who is logístically obsessed that wants to amplify results. Simplify to Amplify

**Absolute Must**:

- Must have exceptional communication skills both written and verbal
- Must possess good negotiation skills and excellent judgment
- Must have excellent customer service skills, a strong work ethic with exception interpersonal skills

**Requirements**:

- Proven experience as data entry clerk
- Daily tracing and tracking of all shipments through to delivery
- Working closely with suppliers, carriers and customers to manage shipments and contracts
- Working closely with other departments to ensure smooth execution
- Answer incoming calls and make outbound calls ensuring outstanding customer service.
- Provide timely and accurate shipment information to carriers.

**Ideally**:

- Prior Transportation Industry and/or Logistics experience are an asset
- Entrepreneurial spirit and interpersonal savvy
- Sound analytical and critical thinking skills.
- Proven communication and time-management skills
- Strong customer service and relationship-building skills
- The ability to thrive in a fast-pace, deadline-oriented environment

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