Worker Advisor

**Job Information**

Job Requisition ID: 64513
Ministry: Jobs, Economy and Trade
Location: Edmonton or Calgary
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: November 25, 2024
Classification: Program Services 4 Market Adjustment

**Salary**: $2,757.39 - $3,604.17/biweekly ($71,967 to $94,068/annually)

**Advisor Office**

The Advisor Office for Alberta Workers’ Compensation has an exciting opportunity for you to join our team as a Worker Advisor

The Advisor Office is an independent program of the Appeals Commission for Alberta Workers’ Compensation. The Advisor Office provides advice, advocacy, and representation to workers and employers in Alberta looking to appeal a Workers’ Compensation Board (WCB) claim.

**Role Responsibilities**:
The Advisor Office has two independent Branches: one representing the interests of workers (Worker Advisor Branch), and the other representing the interests of employers (Employer Advisor Branch).

**Specific accountabilities include the following**:

- Reviewing the client’s WCB claim file.
- Analyzing the evidence and decisions made on the claim to determine if the WCA and policies have been fairly and properly applied.
- Consulting with clients in order to discuss and identify potential appeal issues, then determining the appropriate course of action under the appropriate legislation and policies.
- Coordinating and conducting background research and analysis on appeal cases including obtaining stakeholder input to issues under appeal, relevant similar board decisions, court cases and legislative interpretations.
- Collecting information through investigation and research to support appeal issues—this may require contact with medical professionals.
- Approaching the WCB’s Customer Service Department in order to seek resolution of issues prior to appeal by providing further evidence or alternate interpretation of policies.
- Representing clients at the two levels of the WCB appeals process—the WCB’s Dispute Resolution and Decision Review Body and the Appeals Commission for Alberta Workers’ Compensation. This involves developing and presenting evidence and arguments in accordance with the rules and procedures of the hearing bodies.
- Other Comments: Advisors may be expected to mentor new hires to maintain consistency in the resolution and appeal process.
- Advisors may be requested to or volunteer to take on extra work or project work to meet the goals of the Advisor Office.

A Worker Advisor solves issues ranging from simple to complex through their own initiative and research. This role must exercise strong decision

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans.

This link will assist you with understanding competencies:

- **Systems Thinking**
- Considers the impact of an approach on other programs, understands how work contributes to Advisor Office goals, and appreciates the interrelationships among stakeholder perspectives.
- The delivery of services is required to recognize linkages across the workers’ compensation system, and Advisor Office’s business plan/goals.
- **Creative Problem Solving**
- Breaks down problems into manageable parts, asks questions to clarify issues, challenges existing procedures when improvement opportunities arise, and seeks insights from others or other units' approaches.
- Many of the issues encountered are complex and unique requiring research, brainstorming and out-of-the-box thinking to propose viable solutions. This position will often be tasked with coming up with solutions to meet emerging needs. The ability to get the right people together to come up with a solution is key.
- **Agility**
- Identifies alternative solutions in complex situations, supports others in doing the same, remains calm and optimistic when dealing with highly emotionally charged situations, anticipates emotional triggers and obstacles, and stays focused on goals despite challenges. Implementation and operational issues constantly arise without warning requiring this position to manage them immediately. Adjusting plans and adapting schedule or pivoting to other activities to address new priorities and issues is expected of this position. Ability to de-escalate conflict and manage stress is essential.- **Drive for Results**
Clarifies objectives and roles, adjusts plans based on past experiences, identifies causes of success or failure, takes responsibility for outcomes, and sets goals aligned with Advisor Office priorities.
- **Developing Networks**
Seeks to understand the perspectives of colleagues, clients, and stakeholders; builds relationships through integrity and respect; communicates relevant information promptly; is aware of their impact on others; and interacts professionally.
- **Building Collaborative Environments**
- Fosters a collaborative work environment by encouraging di