Patient Flow Manager

Position Profile:
**Humber River Health. Lighting New Ways In Healthcare.**

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

Humber River Health, located in the new Wilson site, a state-of-the-art, fully digital facility, is seeking a dynamic, evidenced-based **Patient Flow Manager**. This experienced individual will coordinate and facilitate the seamless flow of internal and external patient admissions, transfers, and discharges that ensure “the right patient is placed in the right bed at the right time”, and maximize the utilization and allocation of patient beds and clinical resources within our 24/7/365 clinical operation.

**Employment Status**:Permanent Full Time

**Reporting Relationship**:Program Director, Emergency Services
**Location**:Humber River Health
- Wilson Site
**Hours of work**:Rotating shifts, 8 or 12 hours, days/evenings/nights/weekends/stats
**Employee group**: Non Union

**Position Responsibilities**:

- Coordinate patient flow from internal and external patient admissions, transfers, and discharges (e.g. coordinate areas of care in Emergency Department (ED), bed allocation team, portering, housekeeping) to ensure all patients are admitted and referred to the most appropriate services for their clinical needs, and resolve patient flow issues as they arise.
- Coordinate and redeploy staff to achieve appropriate skill mix based on patient safety, departmental coverage needs, and associated risks.
- Collaborate with inpatient managers to identify process improvement strategies to improve the current inpatient system and reduce patient length of stay (LOS).
- Define and prepare reports to inform management, physician chiefs, and administrative team of patient activity and bed utilization to manage surges in patient volumes.
- Ensure staff completes Quality/Risk Management (QRM) of Automated Endoscope Reprocessors (AER) to develop quality improvement initiatives and risk mitigation strategies.
- Supervise after-hours clinical services to act as night supervisor and primary crisis contact for all clinical activity areas in hospital (e.g. developing discharge plans, resolving family conflicts, emergency services).
- Identify and communicate clinical concerns or systems issues that occurred during evening or weekends to manager for action.
- Facilitate and escalate in order to complete patient flow with a focus on clinical activities.
- Expedite, prioritize, synchronize and mediate clinical issues, barriers.
- Back up PSC as needed.
- In collaboration with ALC/Complex Care Coordinator trend delays and support quality improvements with leadership from clinical, professional practice, transformation, and utilization committee.
- Review and respond, in real time, to clinical indicators for patient care delays.
- Track, prioritize and facilitate key discharge related workflow activities.
- Address conditional discharges (MI, Lab, etc.) orders.
- Track and prioritize ancillary (PT/OT) and physician consult.
- Review and respond to clinical indicators for patients falling off clinical pathways.
- Liaise with MI Coordinator regarding clinical priorities.
- Define and prepare reports to inform management, physician chiefs, and administrative team of patient activity and bed utilization to manage surges in patient volumes
- Supervise after hours clinical services to act as night supervisor and primary crisis contact for all clinical activity areas in hospital (e.g. developing discharge plans, resolving family conflicts, emergency services)
- Review/Approve Observer requests requiring Patient Flow Manager’s approval
- Approve overtime, agency use after hours

**Qualifications**:

- Current registration and membership in good standing with the College of Nurses of Ontario (CNO)
- A Baccalaureate Degree in Nursing required
- Membership with the Registered Nurses Association of Ontario (RNAO)
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