Patient Flow Coordinator

Join to apply for the Patient Flow Coordinator role at The Hospital for Sick Children Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading‑edge research and education. Our reputation would not have been built—and could not be maintained—without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World. Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare. We are looking for a Patient Flow Coordinator to join the ABILITY Program. Are you a dynamic, customer service‑oriented individual who is eager to use your clinical administration skills to contribute to the high‑quality care that SickKids provides? If so, then we have an opportunity for you The ABILITY program supports neuro‑divergent children/youth accessing tertiary level care at SickKids hospital, including in‑patient, emergency department visits and out‑patient clinic visits. As a Patient Flow Coordinator, you will work with a highly specialized interdisciplinary team providing high quality patient care and coordination within the ABILITY program. You will enhance and maintain the program’s operations by coordinating and facilitating the efficient flow of patients through all stages of their visit. You will support all processes involved in a visit from registration to booking follow‑up appointments, direct patient care tasks such as vitals and flow management to being the primary coordinator for adaptive care planning visits which enable neuro‑diverse patients in accessing timely planned visits to SickKids. This position involves being in clinic 1 day/week, and organizing, prioritising and collaborating with other teams to ensure seamless care is coordinated for the other 4 days/week. Here’s What You’ll Get To Do In Clinic (1 day/week): Responsible for the efficiency of all stages of the patient’s clinic visit, facilitating daily clinic, including greeting patients, taking measurements and recording in patient chart, managing rooming, preparing exam rooms, and assisting with physical exams when appropriate Complete simple discharge instructions, complete handover meetings post clinic Answer phone calls and emails – respond to requests for information from families and healthcare staff Book all clinic appointments and follow‑up appointments Reschedule appointments as necessary and inform the team of any changes Maintain appointment schedules on the computer system and notify patients/families of any updates or changes to their appointments Assist with triaging of external referrals (prepare spreadsheet for weekly triage meeting). Complete any follow‑up of referrals as discussed with triage MD lead Strong critical thinking, written and oral communication skills required Strong organisational and data management skills essential Main care coordinator for ABILITY Adaptive Care Plans (3 clinics/week) – supporting patients requiring individualized care planning for tertiary level care which entails planning from home to hospital back home again Collate clinical data and care plans and relay this information in a precise and timely manner to colleagues within and outside the organization Provides superior service excellence to all colleagues, including patients and families, and internal and external partners Here’s What You’ll Need Minimum of 3 years clerical or administrative experience in a health care setting. Experience in a hospital environment is preferred Bachelor’s Degree in a related field (Medical Administration, Business Administration, Health Administration) preferred and/or Diploma from a recognised Administrative/Secretarial programme or equivalent work experience. Medical terminology is an asset Scheduling experience is essential Accurate keyboarding skills and strong working knowledge of Word, Excel, PowerPoint, and Outlook. Strong navigation of EPIC is an asset in this position Excellent problem‑solving skills that demonstrate an ability to anticipate potential issues and make suggestionsStrong interpersonal, communication, and organisational skills with both fellow colleagues and patients Ability to remain focused and prioritise tasks in a busy and high‑stress environment Excellent prioritisation and time‑management skills Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives Here’s What You’ll Love A focus on employee wellness with our new Staff Health and Well‑being Strategy. Self‑care helps us support others A hospital that welcomes and focuses on Equity, Diversity, and Inclusion The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World For more on why you’ll love working at SickKids, visit our careers site Employment Type Temporary, 12‑month contract 1.00 FTE 35 hours/week SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion. If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially. Technical difficulties? Email ask.hr@sickkids.ca with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance. Tip: Combine your cover letter and resume into one document of 20 pages or less as you cannot upload multiple documents as part of your application. Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI‑assisted tools are used to help review applications based on job‑related qualifications. All positions posted on the SickKids Hospital’s Careers Site represent current vacancies, unless otherwise posted in the job description. #J-18808-Ljbffr