Patient Flow Coordinator

West Park Healthcare Centre helps patients get their lives back by providing specialized rehabilitative and complex care after a life‐altering illness or injury such as lung disease, amputation, stroke, and traumatic musculoskeletal injuries.

West Park is building a new hospital and transforming its 27-acre site into an integrated campus of care, enabling the hospital to evolve its rehabilitative programs to meet Ontario’s future healthcare needs.

The primary goal of the Patient Flow Coordinator is to facilitate and enhance patient flow organizationally and to mobilize teams to achieve throughout optimizing bed allocation & occupancy. The PFC does this with the goal of providing an exceptional experience for patients, families and staff. The PFC understands the demand and capacity challenges of a hospital system and works to achieve patients being in the right place, at the right time, receiving the right care.

***Qualifications**:

- Bachelors or Master’s degree in a clinical discipline/nursing preferred
- Registration with appropriate regulatory college or eligibility for same
- Member of relevant professional association/network preferred
- Minimum of 4 years clinical professional background
- Demonstrated clinical assessment skills including the ability to assess clients from pre-admission to post discharge
- Knowledge of external agencies and resources
- Demonstrated ability to partner and work effectively with all levels of staff, the interprofessional team, physicians, patients, families and external agencies
- Demonstrated ability to deal with complex mental health and behavioral issues
- Ability to maintain effectiveness in varying environments and with different tasks, responsibilities and people
- Demonstrated knowledge of and ability to provide patient centred care. Demonstrated organizational, problem solving, interpersonal, coaching, negotiation and facilitation skills
- Strong organizational skills to work independently in an unstructured, demanding environment
- Demonstrated reliable work habits
- Ability to work a flexible schedule
- Strong Windows based computer skills e.g. Microsoft Office Suite
- Fluency in a language other than English an asset preferred
- Experience in the clinical setting for which the individual has been hired preferred
- Evidence of satisfactory attendance record
- An employee’s disciplinary record will be reviewed as part of the assessment of qualifications
- Ability to work in a manner that exemplifies the centre’s core values and helps patients_ get their life back_
- Should be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors

**Accountabilities**:

- Employing critical thinking and creative problem solving to identify opportunities for process improvement in bed assignment, admission, discharge, transfer, patient access, patient flow, and resource utilization
- Assess clients for appropriate admission to service and liaise with physicians and teams, as required.
- Manage wait-list and occupancy rates for the services
- Serve as the primary contact for acute care and referring partners
- Liase with referring agencies and provide ongoing support/education during the pre-admission phase.
- Demonstrate knowledge of Standards of Practice guidelines of Provincial regulating body.
- Liaise with other Case Managers, funders or Government & hospital programs as required.
- Liaise with inpatient Care Coordinators and teams regarding in-coming patient specialized needs & services
- Perform other duties as assigned.
- Ensure timely and accurate completion of clinical documentation such as NRS.
- Be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors including:

- Compliance with the safety standards of the hospital and applicable legislation
- Identification and prevention of safety issues and problems
- Taking corrective action, where possible
- Attendance at safety meetings/training/updates in accordance with the Centre’s standards

At West Park Healthcare Centre, we are committed to fostering an inclusive and accessible environment, an important part of living our brand. We are dedicated to building a workforce that reflects the diversity of the community. Our accessible employment practices are in compliance with the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. Should you require accommodation during any phase of the recruitment process, please indicate this in your cover letter. For further assistance please contact the Human Resources Department at (416) 243-3600 extension 4637.