Equipment Support Coordinator

1 week ago

North Vancouver, Canada Sinclair Dental Co. Ltd. Full time

**Position Type: Full-time**
**Location: North Vancouver, BC**
**Reporting to: Equipment Operations Supervisor**

The Equipment Support Coordinator is responsible for coordinating and supporting the equipment team by managing returns, credits, orders, and logistics while ensuring smooth operations during team absences, accordance with Medline Sinclair Standards and supplier policies.

**DUTIES & RESPONSIBILITIES**
**1. Order and Returns Management**
- Place orders for warranty, replacements, missing, or damaged parts.
- Handle equipment returns and ensure compliance with supplier policies and Medline standards.
- Process credits and rebills in the ERP system, including adjustments and reports.
- Issue credits to customers for returned goods according to procedures and coordinate with Accounts Payable, maintaining documentation for tasks and processes.
- Arrange and coordinate the retrieval of trial equipment.
- Prepare shipping labels and freight quotes for equipment returns.
- Ensure compliance with FDA and Health Canada regulations for international shipments.
- Process warranty claims and freight damage reports for equipment.

**2. Vendor and Credit Coordination**
- Process claims with courier companies in case of lost or damaged goods.
- Collect credit from the supplier/vendor and provide credit details to the Accounts Payable team.
- Follow up credit requests with vendors in case of any delay.

**3. Equipment Team Support**
- Coordinate and support all equipment team members across all branches.
- Support and coordinate with the Equipment CSR including:

- Processing credits and rebills.
- Performing stock adjustments.
- Performing serial number adjustments.
- Support other team members during their absences, including receiving POs and PO filing.

**Qualification & Skill Requirements**
**Education and Experience**
- 3 years of office administration experience
- Use of ERPs systems to retrieve and enter information
- Proficient in Microsoft Office (Excel and Outlook in particular)
- Able to perform math operations such as multiplication, addition, division, subtraction, and percentages

**Key Competencies**
- Excellent attention to detail and strong time management skills
- Ability to prioritize tasks effectively and handle multiple responsibilities
- Strong verbal and written communication skills in English
- Professional interaction with branches, internal team, and vendors
- Proficiency in typing, data entry, and working with ERP systems

**What’s in it for you?**

In return, you will be partnering with a successful, growing company in a strong market. You will receive a competitive salary, extensive benefits coverage plus the chance to work with an amazing team (if we do say so ourselves) We are proud to offer a competitive salary for this role in the range of $47,000 to $50,000 per year. The actual salary offered will be commensurate with education, experience and internal equity.

**What you need to do now?**

**_ This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization._**
- _Medline Canada, Corporation is proud to be an equal opportunity employer._
- #SinclairProud_

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