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Hotel General Manager- Interim
2 weeks ago
We are seeking a professional and customer-focused **Interim Hotel Manager (14-month term)** to oversee hotel operations at The Home Inn & Suites by d3h - Saskatoon South. In this position, you will direct the day-to-day operations and activities at the hotel throughout the interim term. Your duties will include leading and managing staff, holding team members accountable, monitoring budgets, and evaluating hotel performance.
**Why Join Our Team**:
- A diverse and inclusive workplace environment
- Opportunities for career growth & professional development
- Significant discounts at Our Family of Hotels
- Medical, Prescription, Dental and Vision Management Benefit options
- Employee appreciation events and celebrations
**What You'll Do**:
- Provides exceptional customer service to all hotel guests, working together as a team to provide customers with a “stay experience” which makes them feel like they are at home.
- Maintains and improves property standards and service to ensure guest satisfaction.
- Actively participate and engage staff in the d3h Sales & Marketing program. This includes soliciting new business, fostering repeat business, and working with the sales team to establish the hotel in the market.
- Contribute to the development of new policies and procedures, sharing your experiences and insight in a positive way.
- Ensures the adherence to all d3h policies, programs, and procedures.
- Inspects property & monitors preventative maintenance on a regular basis to ensure the safety, comfort, and cleanliness of the hotel and Guest experience.
- Works with the d3h head office support team to direct the operation of the property to ensure the highest possible profitability.
- Monitor rates daily, to achieve best possible revenue and occupancy while utilizing the d3h revenue management strategy.
- Contributes and supports the d3h strategies and initiatives to achieve the financial and operational goals for the property to ensure the highest profitability and guest satisfaction.
- Works closely with the property Administrator on the development of annual budgets. Monitors costs on a regular basis through ordering, purchasing and expense control.
- Work with the d3h Human Resource Department to hire and retain exceptional team members. Ensure compliance with hiring guidelines and Provincial/Federal laws. Monitor and control payroll expenses as per the guidelines outlined by Human Resources.
- Utilize the d3h Training to ensures staff receive proper training for each position and training standards are being met.
- Delegate and monitor various tasks to appropriate team members to ensure the successful operation of the property.
- Utilize the d3h review process to ensure performance metrics are being met and employee development is occurring.
- Ensure the d3h values are practiced and always emanated. Ensure that the d3h Family atmosphere is present and that all employees are cared for in a genuine way.
- Utilizing the d3h head office support team in the areas of finance, HR, sales, marketing, maintenance, and administration.
- Answers guests' complaints and resolves problems to maintain Guest satisfaction. Empowering your team with the tools to also resolve problems and ensure Guest satisfaction.
**Your Background**:
- 3+ years hospitality experience.
- Working knowledge of OPERA property management system is preferred but not necessary.
- The ability to multitask.
- The ability to lead, manage and hold team accountable.
- Excellent organizational and time management skills.
- Effective English-speaking communication skills and the courage to have harder conversations when necessary.
- A true desire to create a welcoming atmosphere in a fast-paced environment.
- Ability to work weekends, if required.
**Who We Are**:
Since 1998, we've been known for disrupting the industry by being the innovative underdog, creating excitement and always being counted on to make guests feel welcome, comfortable, safe, and cared for. Our hotel is managed by d3h Hotels and part of the Home Hotels franchise which was born in Saskatchewan and has a Head Office located in Saskatoon. Our people-centered culture is based around sharing Authentic Prairie Hospitality which represents warm hospitality, a humble heart, and the vitality that people from the prairies are known for. This means upholding our Values of:
- Work Ethic - Together we are ready, eager, and dedicated.
- Engagement - We strive towards common causes that will enable us to feel motivated, energetic, and fulfilled.
- Integrity - We are honest, responsible, and trusted.
- Fairness - We have a shared respect and value for all people.
- Growth - We strive towards progressive improvement, advancement, and innovation.
**Job Type**: Fixed term contract
Contract length: 14 months
Expected hours: 40 per week
Application question(s):
- Do you currently reside in Saskatoon?
- Do you have reliable transportation to work, other than public transit?
- Do you require an
