Bilingual Deskside Support Technician
5 days ago
**Job Title**: Bilingual Deskside Support Technician
**Type**: Contract (12 months and renewable yearly up to 5 years)
**Location**: 800 Boul. Hymus, St-Laurent, QC, H4S 0B5
**Duration**: 12 months and renewable yearly up to 5 years
**Start Date**: ASAP
**End Date**:1 year after the start date and renewable
**Days/Hours**:Monday to Friday, 8:00 AM to 5:00 PM (100% onsite)
**Hours/Week**: 40
**Overview**:
Provide Deskside Support to end-users with their hardware, software, and networking technical issues
**Responsibilities**:
- Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, POS devices, etc.
- Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network-related issues
- Handle software installation/support/upgrades
- Provide 1st/2nd level Help Desk support
- Perform basic LAN and internetworking-related activities
- Communicate with customers to diagnose problems, establish E.T.A., and parts requirements
**Knowledge, Skills, and/or Abilities Required**:
- Have 3 - 5 years of deskside support experience
- Have 3 - 5 years of break-fix service IMAC experience doing hardware roll-outs, refreshes, and other deployment-related activities
- Must be proficient in Windows 7/10/ Office 2013
- Have strong internetworking and troubleshooting skills
- Nice to have A+ certification & at least one accreditation from either Cisco or Microsoft
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
- Must be a self-starter and have the ability to manage multiple tasks
- Can act in a Team Lead capacity
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with mínimal supervision
- Must be available to work flexible work schedules
- Must have a minimum of a Diploma from a recognized IT program
- High-level skill set
- Outstanding people skills
- Self-starter, needs to be able to work on his/her own
- Able to assist users with issues
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