Assistant Manager

2 weeks ago

Montréal QC, Canada La Senza Full time

The role of the Co-manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. Co
- managers drive personal sales and SPAH performance by supporting the Store Manager in demonstrating and coaching to the La Senza selling behaviors to create a high performance selling culture within their team and achieve the stores sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities
- Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
- Assign Customer Sales Lead (CSL) segments and working shifts to sales leadership team
- Participate on the sales leadership team by coaching and developing associates to the Company’s

selling behaviors
- Manage and resolve customer relations issues
- Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines.
- Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
- Lead and delegate, as appropriate, the execution of all company initiatives
- Promote and create a positive work environment, and effectively resolve associate relations issues
- Support management of the payroll budget, target wage rate and other controllable expenses
- Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
- Follow standard operating procedures, including damages, transfers and other compliance-related items
- Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
- Analyze the business and create /communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
- Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Support and reinforce all activities related to providing a safe working environment
- Ensure that housekeeping and maintenance of store is executed properly
- Lead with professionalism and behaviors guided by the company values

**Qualifications**:

- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to assess talent, coach, develop and manage performance
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings and weekends
- Ability to manage complex and competing priorities through time management and organizational

skills
- Professional demeanor that reinforces brand and company standards

Pay: From $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- DCS / DEC (preferred)

**Experience**:

- management: 2 years (preferred)

Work Location: In person

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