IT Systems Specialist

18 hours ago

Langley, Canada PFG Glass Industries Ltd Full time

**About PFG**

PFG Glass Industries Ltd is a highly automated leader in their glass industry. We rely on a strong IT infrastructure and a highly integrated ERP system to support our production processes, CNC equipment, and business operations. We are seeking a proactive, hands-on IT Systems Specialist to join our team and help drive reliable, efficient performance across the organization.

**Position Summary**

**Key Responsibilities**
- General IT _
- Work closely with the other IT Specialist and department leaders.
- Provide end-user support for desktops, laptops, mobile devices, printers, and network equipment.
- Install, configure, and maintain hardware, software, and peripherals.
- Troubleshoot network, server, and connectivity issues.
- Support cybersecurity practices, backups, patching, and routine maintenance tasks.
- Assist with IT projects, system upgrades, and infrastructure enhancements.
- ERP System Administration & Data Management_
- Maintain and updated ERP master data, including item records, BOMs, routing, costing, pricing, and vendor information.
- Support users across departments with ERP questions, troubleshooting, and workflow assistance.
- Collaborate with manufacturing teams to ensure accurate data flow between the ERP systems and CNC machines.
- Create and maintain systems documentations, data standards, and process workflows.
- Assist in ERP upgrades, module enhancements, testing, and validation.
- Manufacturing Systems Support _
- Provide technical support for CNC-machine data integration from the ERP system.
- Assist production teams with troubleshooting software-related disruptions to manufacturing processes.
- Ensure manufacturing systems remain stable, secure, and aligned with operational needs.

**Qualifications**
- Required _
- Bachelor’s degree or Associate’s in Information Technology, Computer Science, or related field
- or equivalent experience.
- 5+ years of IT support experience in a business environment.
- Strong knowledge of Windows OS, Microsoft 365, networks, and general IT troubleshooting.
- Experience working with ERP systems (administration or power-user level).
- Ability to manage data with strong attention to detail and accuracy.
- Strong communication and interpersonal skills.
- Preferred_
- Experience in a manufacturing environment.
- Exposure to CNC machines, data integrations, or industrial systems.
- Familiarity with SQL, scripting, or data analysis tools.
- Experience with ERP modules involving inventory, costing, BOMs, or production scheduling.

**What we Offer**
- Compensation: CA$70,000-CA$80,000 per year (commensurate with experience)
- Open-door culture where your ideas and input are valued
- Supportive team and positive workplace environment
- Company-matched RRSP program
- Extended health and dental benefits (100% employer-paid premiums except LTD)
- Paid sick days
- OSSE (Occupational Safety Standard of Excellence) certified work environment
- Employee & Family Assistance Program
- Employee appreciation events

**Please note that our facility is NOT accessible by public transportation; reliable source of transportation is required.**

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$80,000.00 per year

Work Location: In person

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