Technical Support Specialist

2 days ago

Langley, Canada Troy Life & Fire Safety Ltd. Full time

_**Troy Life & Fire Safety Ltd.**_ _is currently recruiting for a Training & Technical Support Specialist - Fire Alarm Systems based out of our Vancouver (Langley) branch. _

**Nature & Scope**
- Provide Technical Support on all Fire Alarm products for Field Service Technicians.
- Provide on-site technical guidance to Field Service Technicians, as required.
- Maintain a working knowledge of applicable codes/standards and current technology.
- Identify to the manager any repetitive defects found in products.
- Follow processes for troubleshooting and reporting defective products to the manufacturer.
- Responsible for verifying projects are assembled as per design details and regulatory standards.
- Communicate with Team Members and Field Service Technicians for each project to ensure projects are running according to timelines.
- Available to travel to project sites and provide on-site technical expertise / guidance / assembly support.
- This role will provide guidance and support to Field Service Technicians but will not provide direct customer service or be working directly on any fire alarm panel.
- Provide service training on new product releases.
- Provide assistance and training to service team driving operational efficiencies including the programming, testing, and troubleshoot of Edwards products.
- Prepare project details to send to Head Office Rack & Test technicians
- All other duties as directed by the manager.

**Qualifications**
- College/University graduate from a recognized Electrical/Electronic Technician Program, or equivalent experience.
- Minimum of 10 years of experience in the fire alarm or electronics field, or a related discipline.
- Must have knowledge of industry regulatory documents including ULC, NFC, and NBC
- Solid understanding of EST4, EST3, EST3X, iO, FireShield series Fire Alarm Panels and applicable field devices as well as FireWorks Command Centres.
- Use of PC for programming or manufacturing documentation including various software tools.
- Knowledge of Microsoft Excel, Word, text editors.
- Ability to learn, through training, manufacturers configuration utility software.
- Excellent troubleshooting and problem-solving skills.
- Highly organized and able to work under pressure.
- Adaptable to changing environments.
- Strong interpersonal and communication skills.
- Self-motivated with a positive outlook.
- Product training is provided.

Pay: $90,000.00-$95,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- electronics: 10 years (preferred)
- fire systems: 10 years (preferred)

Work Location: In person

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