Workforce Management Specialist

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Responsibilities**
- Develop and maintain accurate workforce forecasts based on historical data, industry trends, and business needs.
- Develop and implement strategies to improve the efficiency and effectiveness of the workforce.
- Communicate and collaborate with department managers to understand staffing requirements to ensure appropriate staffing levels are maintained and to identify any issues or concerns.
- Create and manage employee schedules to ensure optimal coverage and adherence to company policies and procedures.
- Monitor and analyze real-time data to identify and address any staffing gaps or issues that may arise.
- Conduct regular analysis of workforce metrics to identify trends, patterns, and areas for improvement.
- Provide recommendations and implement strategies to optimize workforce productivity and efficiency.
- Collaborate with HR and recruitment teams to ensure timely onboarding and training of new employees.
- Stay up-to-date with industry best practices and emerging trends in workforce management.
- Assist in the development and implementation of workforce management software and tools
- Provide training and support to managers and employees on workforce management processes and procedures Develop and implement policies and procedures for workforce management and scheduling

**How will you create impact?**

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Bachelor's degree in business administration, human resources, or a related field.
- Proven experience in workforce management, preferably 5 years of experience in a similar industry.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficient in workforce management software and tools.
- Strong knowledge of scheduling and workforce management software.
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
- Strong attention to detail and ability to multitask effectively.
- Knowledge of labor laws and regulations related to workforce management.

Nice to have:
**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Oppor