House Manager

6 days ago

Oakville, Canada Town of Oakville Full time

**Job Details**:
**Temporary Part-Time (Non-Union)**:
**Posting Status**:
**Open to all current Town of Oakville employees and external applicants**:
**Closing Date**:
**Applications for this position must be received at**oakville.ca**by no later than 11:59 pm on**August 27, 2025.**:
**This is a part-time opportunity, working various non-traditional hours primarily evenings and weekends including some daytime and holidays, up to a maximum of 24 hours per week.**

**Responsibilities**:
The Oakville Centre has a 497 seat raked theatre over 17 rows (stairs) and a 120 seat studio theatre accessible by stairs.

This position reports to the Coordinator, Audience and Artist Services and the primary responsibility is to facilitate the operation of front line services to ensure quality customer service is provided and to oversee the safety of patrons and staff during performances. The House Manager supervises all front-of-house staff and volunteers working an event and is the primary point of communication for patrons, artists and other internal areas of the theatre during a performance.
- Supervise up to 15 front of house staff and volunteers and for some events, coordinate hired security.
- Provide staff and volunteers with direction and coordinate duties to ensure continuity, safety and quality customer service is delivered.
- Plan and prioritize critical path for each performance.
- Communicate closely with other theatre departments to ensure the performance runs smoothly from start to finish.
- Take initiative in resolving patron seating or ticketing issues during the event.
- Must be able to manage/multitask several responsibilities at once.
- Manage concession sales and service, inventory and reconciliation.
- Manage on behalf of touring artists, their merchandise sales, inventory and reconciliation.
- Ensure that the lobby, reception areas and audience spaces are prepared to receive the public.
- Have full knowledge of and respond effectively to emergencies and evacuation procedures.
- Reconcile and complete nightly bank deposit from concessions and merchandise.
- Compile and record details of the event for review by senior staff.
- Provide both administrative and operational support to the Coordinator, Audience and Artist Services.
- Will be required to work non-traditional hours including daytime, nights, weekends and holidays.
- Attend and participate in regular staff meetings.
- Other duties as assigned.

**Qualifications**:

- Completion of secondary school is required.
- Completion of college/university or equivalent, preferably in Culture Services, Event Management, Hospitality or Recreation would be an asset.
- 3 years of customer service experience in a busy environment, preferably in event planning, live entertainment or retail.
- Strong communication skills in order to effectively deal with patrons, clients, artists, staff and volunteers.
- Proficiency in Microsoft Suite preferred and knowledge of other computer programs would be an asset.
- Cash handling experience would be an asset.
- Ability to work independently and effectively manage time and resources.
- Ability to work a flexible schedule which will include daytime, evenings, holidays and weekend hours.
- Smart Serve Certificate and First Aid Certificate will be required within 2 months of hire.
- Some heavy lifting is required.

**DATED**:August 13, 2025**:
***:
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**We thank all applicants and advise that only those selected for an interview will be contacted.**:

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