Service Dispatcher

2 weeks ago

Windsor, Canada Vollmer Full time

Vollmer is a multi-trade contractor that performs a number of services for our industrial, commercial, and institutional clients. From mechanical and electrical to data communication and maintenance services, we are a leader in delivering multi-trade services throughout Ontario.

What sets Vollmer apart is our ability to pre-plan and coordinate projects; from controlling equipment schedules and material deliveries to finding and coordinating sub-trades. By excelling in these areas we’re able to execute an installation on time, within budget and most importantly, to our customers’ satisfaction.

Vollmer believes that safety and quality do make a difference. We have developed an environment committed to continuous training and safety awareness. From president to craftsperson—safety awareness is a major priority.

**The Role**

Our Service Division is currently seeking a Dispatcher join our growing team. As the Service Dispatcher you will be the main point of contact for our technicians. In this role you will need excellent organizational and communication skills as well as have a strong ability to work under pressure.

**Job Duties**
- Schedule service and satisfy customer needs for service change.
- Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
- Distribute, collect and review route sheets for proper days end data entry.
- May perform some additional responsibilities as assigned by the Operations Manager.
- Interacts with customers, customer service department, sales, & other staff members.

**Requirements**:

- Completion of high school post-secondary courses or diploma would be considered an asset.
- Must have1-2 years of proven experience in a dispatch, and customer service role.
- Having experience within a commercial service environment is considered an asset.
- Strong communication and interpersonal skills.
- Proficient in MS Outlook, Excel, and Word.
- Industry knowledge.

**WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Upon request, we can accommodate all applicants throughout the recruitment process. Due to the large volume of resumes we receive, we thank all applicants in advance for their interest, however only those under consideration will be contacted.**

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match

Schedule:

- 8 hour shift

**Experience**:

- Office: 3 years (preferred)
- Service Dispatching: 2 years (preferred)

Work Location: In person

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